This thread won't be up long as mods always delete/lock my threads, but here is my experience with returning my Incredible and cancelling my order. The CSR at Verizon, who was finally able to cancel my Inc replacement, mentioned something about my card being charged full retail when it goes back to the warehouse. I was like "WTF?". I ordered my original for $199. She told me that when they are shipped back to the warehouse, they don't read the notes on your account and people are being charged the full retail price. She offered to monitor my account to ensure this does not happen. Not sure about the whole dynamics of this, but its salt in the wound for me. Just a heads up for anyone returning a defective Inc. that see a mysterious five hundred and some dollar charge from Verizon.