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Discussion in 'Android Apps & Games' started by redrover, Sep 6, 2011.

  1. redrover

    redrover Member
    Thread Starter

    :mad:Take care if you download
    NQ MOBILE MANAGER
    They take money from your phone account
    Only
     



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  3. redrover

    redrover Member
    Thread Starter

    No
    At no stage did they ask and at no stage did i give permission
     
  4. ironass

    ironass Extreme Android User

  5. redrover

    redrover Member
    Thread Starter

    NOP
    still have the NON premium version
    I never asked for the premium version
    I still want my money back
     
  6. alostpacket

    alostpacket Over Macho Grande?

    1) Email dev ask for a refund, include your google checkout order number

    2) if that fails report to google checkout

    3) if that fails report to phone carrier

    4) if that fails consider report to police


    my guess is that you will get things solved by step 1 or 2 :)

    hope that helps
     
  7. Roze

    Roze Hiding behind a mystery

    Oh man Redrover, that blows. Hopefully the Dev is understanding and give you the refund.
     
  8. redrover

    redrover Member
    Thread Starter

    This is the email they sent me
    ==========================================
    Dear John,

    Thanks for contacting us. After checking by your UID, we get the notice that you have subscribed monthly Mobile Manager Service on 6th of Sept. Actually, the user chooses
     
  9. Roze

    Roze Hiding behind a mystery

    They have screen shots? lol How is that even possible? File a claim with your credit card, you'll get faster result. I haven't heard the best reviews for Google Checkout support tbh. Don't forget to unsubscribe to whatever they subscribe you to!
     
  10. alostpacket

    alostpacket Over Macho Grande?

    ^I'm guessing they were "informational/explanatory" screenshots, not screens as evidence of his use of the app. :D

    Google Checkout support themselves wont care, but they will forward the complaint to the dev, and devs have very, very few complaints until the account gets pulled. So they will often honor any legit complaint with a refund when the alternative is possibly getting their account shut down.

    It may work, it may not. Personally I tend to give refunds pretty liberally. I want happy customers, because then they are happy supporters and promoters of my app :)
     
  11. Roze

    Roze Hiding behind a mystery

    I still say file a fraud claim with the credit card company :mad: I believe it's a much faster route, lol.
     
  12. MacFett

    MacFett Android Expert

    Except if I'm reading the OP correctly. it was charged to his phone account not to his credit card. It would need to go through his carrier rather than credit card.
     
  13. Roze

    Roze Hiding behind a mystery

    Phone account = Google Account. I read it as it's through Google Checkout, which requires your credit card for you to make any app purchases and in app purchases.
     
  14. alostpacket

    alostpacket Over Macho Grande?

    At least 2 carriers support carrier billing in the US now. AT&T and I think Sprint? Can't remember.

    I see people trying to buy stuff all the time with it. Often they get rejected though.
     
  15. MacFett

    MacFett Android Expert

    That makes sense too. I read it as when you text to Red Cross and donate $10 for relief kind of thing.
     
  16. redrover

    redrover Member
    Thread Starter

    correct is was charged as a
     
  17. redrover

    redrover Member
    Thread Starter

    Latest

    I give up
    Copy of email I sent to them

    "Once again I must reiterate
    I did not subscribe to the pro version

    Never the less I can see that you will not refund my fraudulently taken
     
  18. redrover

    redrover Member
    Thread Starter

    By the way
    Can anybody suggest an honest sms call blocker

    T.V.M.I.A.
     
  19. MacFett

    MacFett Android Expert

    Can you not block through your carrier? My carrier (Virgin Mobile USA) has a page in my account where I can add numbers to block their SMS.
     
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