Hi All! I just got my Incredible 2 days ago and I freaking love this thing! I hope that everyone here will be helpful! Anyways, I bought the phone kinda Brand new. The guy I bought it from had it activated with Verizon selling it for 350.00 brand new, so I thought Why not pick up a new phone. He also had a Droid X for sell but I thought the screen was way too big for me. So far I've noticed a small lint has gotten into the screen on the upper left...VERY hard to see. I was wondering how Warranty would work? I met him at the Verizon store and I activated my phone IN STORE with a representative. My phone came with the original box, accessories, etc..and the rep at Verizon confirmed everything as well. Would I go through HTC or would I go through Verizon? BTW: The ****** case that I used made small marks on the phone..oh well..haha. I've already ordered a Case-Mate HTC Incredible Tough Case - Black. I'm even tempted to get a second one! haha ps I didnt cuss! haha...i said c*appy.