I received my 3rd replacement phone today. It appears to be a brand new D2. I say appears because it didn't come in the retail box, but it doesn't have the "Certified Like New" stickers all over it, there is no refurb date stamped in the back. It has all the original plastic on it, and the battery cover was in a separate sealed plastic bag. The phone is flawless. I am one happy camper right now!!!
This is exactly what happened to me...last Friday a new D2 chassis arrived in a standard sized refurb box/packaging, and I received the new battery and D2 battery door in a separate package on Monday.
I had gone through SIX D1 refurbs along the way until I got a D2.
The D1 refurbs have started to run together, but below is a list showing the issues w/the refurbs I received:
1. Locked up during use/screen would go dark
2. Would not charge ("?" on battery icon)
3. Can't remember...
4. Would not charge - would charge for a while but then quit
5. Scratch on top-front bezel, camera lens not fully seated, ding on camera lens, and something else functional I can't remember now
6. Locked up during activation/screen went dark, got through activation once and it locked up during use as well
Refurbs 5 and 6 arrived on the same day, which was a bit odd. I guess they were trying to improve their chances.
After I determined that D1 refurb number 3 wasn't going to work, I called Verizon to tell them and a CS rep said I'd suffered enough and she'd get me a new Droid - I didn't even ask, her idea. I said great, thanks. She called back an hour later and said her manager had cancelled the order, and I would have to wait for a D1 refurb, which was out of stock. She said she was told no one could get a D2 as a warranty replacement.
I ran up through several levels of support agents/supervisors/managers over the next couple of days, but everyone told me I could NOT have a D2, they would never give any one a D2, and I had to continue to try to find a working D1 refurb...they were polite but very firm. So I kept receiving D1 refurbs.
Then in the forums the "Hey - I got a D2 warranty replacement for my D1!!" posts started appearing...my temperature started rising again.
After refurbs five and six failed, I called again and was told by the agent that we needed to troubleshoot my droid all over again, rather than just sending me refurb #7. I said no, you're not going to waste my time and got off the call very angry. Luckily I had agreed to do the automated phone survey after the call...I left very strong but polite feedback and a very low satisfaction/recommendation ratings.
Got a call within an hour from a supervisor who reviewed my case and realized I'd been hosed repeatedly and said he'd take care of me...after a few minutes poking around in his system "making sure I have all the parts" he said a new D2 and battery and battery door would be arriving on my door.
So VZW ended up doing the right thing, but it was a really annoying, painful process, especially with them telling me repeatedly that getting a D2 was "impossible" when I could see repeated posts from people who were getting them. The inconsistency and their unwillingness to recognize it was the worst part.
I ended up with:
- Existing from D1: battery, 16GB card, battery door
- New: D2, battery, battery door
So I feel for those of you going through multiple D1 refurbs...I definitely know how annoying it is.
All I can say is remain polite, and if you've been through three, four, five refurbs ask for a supervisor to call you back and see if you get lucky and get one who has a little empathy for your plight.
I was told all the same stuff as you and in the end had a CSR offer me the new D2 for all I had been through. I hope that everyone on here ends up happy. I agree, be patient and polite but firm. I think they need to throw all these bad D1's in the trash and stop making people suffer.
