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Warranty replacement phone and root?

Discussion in 'Android Devices' started by JerseyFresh609, Jul 28, 2013.

  1. JerseyFresh609

    Thread Starter

    So I got Virgin Mobile to send me a replacement Evo due to touchscreen issues I've been having. They are sending me the phone with a prepaid envelope to return mine. What happens if I send back my rooted phone with a custom rom? I know it's supposed to void the warranty but one, I already have the replacement and two, it's not an issue that could have resulted from anything root. Will they try to charge me for the replacement or something similar?
     



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  2. ENVi3

    ENVi3 Android Enthusiast

    From what I've gathered every time this is asked, it seems like it doesn't matter because Virgin will just wipe and flash your phone when they get it, but you can run the ruu and return to stock just in case.
     
    JerseyFresh609 likes this.
  3. Brian706

    Brian706 I like turtles!
    Moderator

    Moved to all things root section. :)

    And as mentioned, haven't heard of one person having problems turning in a rooted phone.
     
  4. nsciucco

    nsciucco Android Expert

    I personally have sent back 3 phones. Rooted. With custom Roms
     
  5. xthedakmanx

    xthedakmanx Android Expert

    I've returned fully bricked phones before caused from bad flashes and so far have had zero issues whatsoever. One thing I can say about VM...they're good with returns
     
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