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Warranty replacement question

Discussion in 'Android Lounge' started by tim61495, Apr 15, 2012.

  1. tim61495

    tim61495 Lurker
    Thread Starter

    Hello,
    Just over a week ago I had gone to a Verizon Wireless store to have my phone checked. The problem is that a speaker was blown. They confirmed the warranty and sent me a replacement in 5 day shipping. I knew I would be on vacation during the time it was shipped and I would be back a day or two after it arrived.

    The problem is that while I was on vacation I went kayaking and I happened to tip over from a wake created by a large speeding boat (in a no wake zone, Ha!). So now my phone has gone from a broken speaker to water damage. The circle has gone to red from white and no longer turns on. I tried rice treatment so I would have my phone for the rest of the vacation, since I was only two days in to it, but it didn't work. After a few days in rice I tried to charge it and the light was only green. Now that I have gotten home and I've tried to charge it again, the light changes colors, but is mostly pink.

    So my question is if my phone is still under warranty coverage. I read on the box that if the damage is not related to the device itself that the warranty no longer covers it. However, my phone was already authorized for warranty before the accident happened. Still, I don't want to send my phone and it to be seen under the wrong criteria for warranty coverage, even though it was already accepted before.

    What should I do?

    Thanks,
    Tim
     



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  2. funpig

    funpig Android Enthusiast

    Just send back the old phone and hope for the best. If it was already approved for warranty replacement, there is a reasonable chance that they will just put it in the repair/refurb bin. If they inspect the old phone and try to call you on it or charge you for new phone, you can argue that you were already approved for replacement because of the blown speaker. If the warranty replacement dept won't budge, you can try and speak with loyalty customer rep if you are a long time customer. They can usually override anything if they like you. Not much else you can do. Good luck.
     
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