Never had a smart phone before. I've done a search here but haven't found any answers. I've recently aquired the Eris from Verizon and yesterday morning the minus volume rocker quit working. The positive, increase volume portion still works though. As a temporary fix I installed a volume app. but is this normal? Will Verizon give me a new phone if I ask for one or will they make me pay the deductible on my insurance? The phone is only 31 days old. is it worth my time to even go in and ask? It's never been droped, has the leather case and screen protector. This seems like a manufacturer thing to me. Will I be with out a phone for weeks or will they replace it in store? What do you guys think, thanks for any info.