1. Download our Official Android App: Forums for Android!

we can't open this file

Discussion in 'Android Devices' started by NAANIp9, Sep 19, 2017.

  1. NAANIp9

    NAANIp9 Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Sep 19, 2017

    Sep 19, 2017
    1
    0
    5
    we have captured photos. that photos images were in jpeg format but we are unable to open, it is displaying as "we can't open this file".
    after capturing the image we have viewed once that image but later its displaying as " we can't open this file".
    we tried to forward those images through whatsapp to another user, in this sequence something happened.

    can anybody guide us.
     

    Advertisement

  2. Hadron

    Hadron  
    VIP Member
    Rank:
     #7
    Points:
    2,218
    Posts:
    22,867
    Joined:
    Aug 9, 2010

    Aug 9, 2010
    22,867
    16,296
    2,218
    Spacecorp Test Pilot
    Dimension Jumping
    So are the original images corrupt, or just the copies forwarded via WhatsApp?
     
  3. svim

    svim Android Expert
    Rank:
     #42
    Points:
    608
    Posts:
    3,993
    Joined:
    Dec 19, 2013

    Dec 19, 2013
    3,993
    3,023
    608
    Illinois
    OK so basically it sounds like when you take a picture with your phone, you can view it right after taking it, but when you want to view it again later it will not open.

    Are you using the 'Gallery' app to try to view your photos? I'm assuming on your Moto G the default app to open photos (.jpg) is the Gallery app. If you were using a different app when trying to view those photos that app might simply be a matter of not having the photo viewing functionality. In that case try using the Gallery app.
    But if it is a matter where you have been using the Gallery app, it is really strange for that kind of error message you're seeing. Try going in the Application manager in your phone's Settings menu. Find the Gallery app in the listing, tap on it to open it, and tap on the 'Force stop' button in the upper left, then tap on the 'Clear data' button in the middle left. (Using 'Clear data' this deletes both the app's settings/configurations and its cache.) Now go back and try to open up those photos using the Gallery app to see if this works out now.
     

Motorola Moto G (3rd Gen)

The third generation Moto G was announced in India in July of 2015 (it became available for purchase that same day). The Moto G 3rd Gen features a 5.0-inch LCD display, Snapdragon 410 processor, 16GB storage, 2GB RAM, 13MP rear/5 MP front facing cameras, 2,470 mAh battery, and is IPX7 certified against water/dust.

Share This Page

Loading...