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WeChat restore connection error

Discussion in 'Android Apps & Games' started by droidros, Dec 14, 2019.

  1. droidros

    droidros Android Enthusiast
    Thread Starter

    Hi,
    I recently got a new Note 10+ and am trying to transfer my WeChat history from my old device to the new one. I also have WeChat PC running on my Surface Pro and have managed to back up the chats from the old device to the PC. However, I am unable to restore it to my new phone. Whenever I select restore to phone it just displays the message on the phone "Connection error, Try again on computer".

    They are both connected to the same network and obviously recognize each other because I have to confirm the login on the phone in order to open the PC version.

    Any ideas?

    Update: Problem solved. I have a VPN running on the PC and the phone. I had disconnected it on the PC but forgot to do it on the phone. Once I disconnected both, I was able to complete the transfer.
     

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    #1 droidros, Dec 14, 2019
    Last edited: Dec 14, 2019
    mikedt, James_Watson and Dannydet like this.
  2. James_Watson

    James_Watson Android Enthusiast

    Okay. The issue turned out to result from a VPN connection.
    Thank you for sharing your experience.
     
    droidros and mikedt like this.
  3. mikedt

    mikedt 你好

    That's useful to know, thanks for posting your solution.

    The VPN would be preventing a direct connection between the PC and the phone.
     
    droidros likes this.
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