I wasnt expecting this. had a 3 page test report on the phone VZW ran before sending it. wonder if this means if this one messes up im SOL on anymore refurbs? 19/10 build and refurb date is apparently 5/11/2010 as there is a sticker right on the inside of battery where the info is. well lets activate this one and see where i end up...
wow.... im still on my first (since january) and my girl has hers from amazonwireless since january and ours are still kicking fine.
well lets see how this one goes.... so far touch screen is really responsive much moreso than the past couple refurbs ive had... lets see if 2.1 is on it or if im at 2.01... i may just root to 2.1 and not go through all the hassle this time...
While mines been fine, my daughters started having a problem with the power switch a little over a month ago. Went to the local VW store and they ordered in a refurb. It had the same kind of certified test sheet included that you mentioned. It was bad out of the box (the voice was garbled in one direction on phone calls while everything else worked). So much for certified! They sent us another one (same kind of test sheets) and that one has been fine...
I had my droid eris since October 2009. It was the best phone I have ever owned until the 2.1 update was pushed out. Then it went haywire. I had a replacement sent out and what disappointed me was once I activated the replacement, it needed to be updated...which then that phone started acting goofy. Little things, but enough to drive me nuts. Can not set speed dial numbers now (except for the 1,voicemail). My browser will just close for no reason. I get a forceclose all the time for something, but nothing appears to close. And the worst one is I try to make calls...have a great signal, dial the number and it appears that the call is going through but i can not hear anything, this usually requires a shut down and reboot which is RIDICULOUS, I went back to Verizon and they stated that HTC needs to put out another update and replacing my phone will not help...Well, this is my only phone! I have no home phone so I sort of rely on being able to make and receive calls. Grrrr - thanks for listening to me vent.
The thing is the 1st droid i had the touch screen went faulty and the slider was loose. every cert like new they have sent me since then has had one problem or another, loose headphone jack, proximity sensors faulty, one of the phones i got the keyboard didnt register at all. The cert like news are a bunch of crap in my opinion. but im stuck in an endless Cert like new cycle until my 1 yr is up in nov then im switching phone again to something new. and no i havent rooted any of them before you accuse me of not knowing what im doing. I know plenty of people who have not had any of the problems since day 1, but yet i know people who have had the same problems i have had... so either way its hit or miss with em.
insurance should just give us new phones, kinda like buying a tv or anything we dont get refurbs, we get new ones if they mess up under warranty.
I really don't understand this idea of replacing a defective phone that is under warranty with a refurbished phone. When you buy a new phone do you pay with real currency, or do use use monopoly money? Shouldn't you expect a new phone when you buy a new phone? If the p.o.s. dies within the warranty period and then they give you a refubished phone, guess what? You paid new phone prices for a used phone. If you wanted a used phone to begin with you could have bought it on Ebay for a lot less. Just my opinion, Joe
I'm on my fifth right now. My phone just went crazy a few weeks ago and each refurb they've given me has had one problem or another. This latest one seems to be working fine though. I just hope that when 2.2 comes out it doesn't screw it up further.
Buy a new car. Have it for 1 month or 2 years. If it breaks they fix it. You do not get a new one (or a rebuilt for that matter). Same holds true for most appliances and many other consumer products. Thankfully they DON'T do that with our phones or they'd be in the shop or waiting for parts for weeks. I should get my "like new" phone today. I'll keep ya posted.
I'm on my first, STILL, since November.. thanks for abusing the system and making it more difficult for those who truly need replacements. Perhaps the Droid isn't for you, after six phones it would appear that the user is the issue.. overclocking and rooting are voids of your warranty so you never really deserved even one refurb IMO.
Thanks for your opinion. I don't know all the details of his phones, I can just tell you about my phones. Motorola offers a 1 year warranty for hardware failures. I believe they'll send you a new phone. Verizon 1-ups them by offering replacements from the store. If there is a liimited supply, it's verizon/motorola's fault. If the phones break with normal use, which is what mine did, it's motorola's design. As for the droid not being for him: I tried that route. Unless you buy a different phone at full retail, Verizon won't help you. I tried to talk them into getting me a different phone (incredible) because I was tired of replacing them. They flatly refuse to do it. I was driving an hour to go to the store; it's not like a free droid party.
Hang on, now. One of the nice things about the Droid is that around a million of them have been sold, right? And there are known common problems with the Droid - for example, lots of people have mentioned that the headphone jack can be fragile. Every bell curve has tails on both ends. I've had my Droid for about two months now, and it's still working fine, even the headphone jack. No complaints from me. But no production process in this universe is perfect and some faulty Droids will be made. Add in the fact that a refurbished Droid is more likely than a new Droid to have issues, kinda by definition. So six problem Droids is unlikely, but when you're dealing with a million customers, well, you've got to expect around a thousand one-in-a-thousand chances, no?
I too have my proudly have my original droid from launch day. However I had six storms and I am not abusive with my things and pamper them so I know the joys of getting numerous replacements and the crap they send you. I had a few where they arrived screwed up out of box so I feel for you all however I am loving having my original droid and I think it is a very sturdy phone.
If you read my posts i said i was considering rooting this one, I havent rooted one since the first one, and i dont think root causes the slider to go loose now would it? And i dont think a loose headphone jack is a user error, if its loose and doesnt work its my fault? Abusing the system, Hardly.... When i bought my Droid in the first place i Paid Full Price as i wasnt on my upgrade yet. If i pay 500$ for a phone i expect it to last a year not have issues and problems with the hardware a month into it.
Six times? Seriously. Six? That's my issue, no device will repeat failures that consistently for one single user. On this forum are stories of other users changing to different devices after just 2 or 3 consecutive failures, go to the store and get a different platform if this one is such a disappointment. I would expect a working device, but how many times should you expect different results from the same action?
The store wont exchange it for a different phone or a brand new one without authorization from the 800 verizon techies. Ive tried a different store same deal, they had to call VZW and they said give him a refurb. And not 6 times its 5 times, this is my 6th droid ive gotten. no problems with this one so far everything is working great for a change. its not that im dissappointed with the phone, i love the droid, i hate the recert. program they have as they apparently overlook things. The last one i have you can clearly see they replaced the screen as there is overglue on the sides that you can clearly see.
I had to replace one Droid due to the "tea kettle" background noise on calls. The refurb I received actually feels much more stable, responsive, and solid than my original Droid, and absolutely zero noise on calls. However, Motorola is very hit and miss. I had to go through 5 razrs when I had one because they would keep having blatant hardware failures under warranty.
I say again, if this guys $500 phone fails within the warranty period they owe him a new phone. I don't care if it's the 600th time. He bought a new phone. He should have a new phone. If the manufacturers were forced to replace broken junk with a new phone instead of more broken junk, they would tighten up quality control.
I just received my first replacement today. After reading about all these multiple replacement failures I was (and still am) worried about how this phone will behave. So far (and I haven't checked everything yet), it's all working fine. Positive differences from my 3 month old original with charge port failure...power button has a much more evident 'click', keyboard keys, while still flat, have a bit of a raise to them, making it easier to type on the physical keyboard. Only negative so far is the slide is a bit more loose, and also feels kind of grindy as it slides. My original one was smooth as butter. Phone does not have any obvious signs of use at all. Hah...that said and before I could send this I received a phone call and had an awful time answering it with the slide to answer...
