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What are Verizon's call center hours?

Discussion in 'Verizon' started by Trice, Jul 14, 2010.

  1. Trice

    Trice Member
    Thread Starter
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    Jun 28, 2010
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    Would it be possible to order the X through customer service tonight once it goes on sale online?

    Thanks to my previous order and subsequent cancellation of the Incredible (which has been processed and refunded), our My Verizon home page has a minor glitch. We have two phone lines on our account and although the home screen says both are eligible for an upgrade, once you click through to actually do it, one line is grayed out and can't be upgraded online. The Verizon CSR tried to fix it and couldn't, so if we want to upgrade that line it has to be in store or via a CSR so they can override this glitch. The biggest issue is that it's preventing me from using my New Every Two toward the X.
     

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  2. Steven58

    Steven58 Reformed PH
    3,933

    Feb 19, 2010
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    I think until 11 pm.
     
  3. meow70

    meow70 Active Member
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    May 31, 2010
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    I have the same problem and have called for 2 days for them to fix and they can't...Can't believe they can't fix

    As far as the hours I think they close at 11pm so they will be close when the X goes live. Been racking my brain for a way around this but I see no other way but to go to a store in the morning
     
  4. Hughett

    Hughett Member
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    Jul 13, 2010
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    You can still call and upgrade your phone 24/7 over the phone. The sales center is closed at 11. These folks are commissioned and focus on only sales.

    But you can still call past that and speak with a csr. These folks can upgrade you as well. But it is not their main job. They are not commissioned, so they will not be trying to sell you a new phone if you call with voicemail issues. Get it?
     

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