*228 option 2 will update a PRL, but that doesn't guarantee an improvement in coverage. Did you have a problem with signal with your previous device? Have you called and told them that you are having a problem with signal in your area? They will send someone out to look at the towers near your house and see if they can duplicate low service on a few test phones.

 

If you are in an area that was primarily Alltel they can send a hybrid prl to your phone that puts Alltel towers first...solved my problems.