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Support What do you think are the odds this will happen??

Discussion in 'Android Devices' started by italygrl1, Apr 13, 2010.

  1. italygrl1

    italygrl1 Well-Known Member
    Thread Starter
    16

    Feb 20, 2010
    83
    3
    16
    Female
    College Student
    New York,US
    I contacted samsung about my moment..I bought it and it didnt work and then i got it replaced and then it also had the same exact problems.I tried everything to get a new model from sprint.They will not help me.I contacted samsung and demanded that they refund me my money and told them that i will fax the receipt to them if need be.I have only had the phone since mid feb so what do you think the chances are that they will send me my money back?

    Hp did this for me one time for a computer that wasnt working anymore.Since sprint wont help me,im going above their heads to the actual manufacturer.
     

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  2. AndroidSPCS

    AndroidSPCS Well-Known Member
    183

    Nov 12, 2009
    3,222
    478
    183
    geek
    USA
    What were the problems you had with your moment?

    Did you have insurance?
     
  3. ramiss

    ramiss Well-Known Member
    53

    Nov 28, 2009
    180
    55
    53
    Samsung will not refund. They will tell you to go to the person you bought it from and deal with them.

    After 3 (or it might be 4) exchanges of the same type phone Sprint's internal policy is to give you a different device, which usually ends up being an upgrade. But, you have to have exchanged it that many times for legitimate reasons.
     

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