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Support What have I done???? Phone is having a mental breakdown.

Discussion in 'Android Devices' started by dtchiz, May 16, 2011.

  1. dtchiz

    dtchiz Member
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    For about the Last week Im getting Force Closes on EVERYTHING. Its even shut me out of calls mid-call. I cant seem to find any rhyme or reason for this. No pattern that I can determine. It was running great up until about a week ago and all of a sudden "BAM" "POW" Meltdown mode.

    When it does response its extremely slow to respond even for a Moment. I did recently down load an app from the Market "Jewels" from MH Games. But I cant say for sure the timing of the meltdown compared to that, but Im uninstalling it as I type this, yes its that slow to operate.

    Havent wanted to Root the phone for fear of buggering it up worse. But it may be the only option.

    Ive even considered a hard reboot to wipe the phone and start over but I cant get it to link up to the PC visa USB to back up my contacts and Im not convinced the google contacts is current, even tho I have it sync'd.

    Currently unistalling all apps that I dont HAVE to have. And trying to Bluetooth my contacts over to another phone as a back up.

    HELP!

    Edit: After uninstalling several rarely used Apps I have 55meg avail on Phone and 1.3gig free on the card.

    Ive have a fair amount of pics and videos that I would like to save before wiping the phne and starting over.
     

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  2. AndroidSPCS

    AndroidSPCS Android Expert
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    Root the damn phone already. Copy the pictures to your PC before hand. Rooting on the Moment do not erase any SD card content.

    Root the phone, and then put a new ROM on it - EB28, Froyo, is an excellent ROM, and you'll love the phone. The stock ROM sucks big time.

    I helped a friend upgrade his Moment from stock Eclair to EB28, and after months of frustration, he cannot believe how fast his phone is, how reliable it is, and how responsive it is. He thanks me every time for helping him do that.

    Just do it!
     
    240phil and ~Cha~ like this.
  3. dtchiz

    dtchiz Member
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    Thanks for the advise SPCS, but until I read more about the rooting Im not comfortable with it "YET". Most of the walk thru's Ive read on here are still a lil greek to me. So Ive not been ready to take the plunge

    However I did find the problem. my daughter downloaded a game "Jewels" and once i killed that and few other rarely used apps the speed and reliablity picked up 100%. Not one force close since last night, thats about 50 less than i have been having in the same time frame
     
  4. AndroidSPCS

    AndroidSPCS Android Expert
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    I know how you feel. I suffered with the stock ROM for months, until I finally got the courage to root my Moment and put a new ROM on it.

    It was night and day. With the stock ROM (2.1 eclair), it took 10-15 seconds to open up the phone app. After flashing the new ROM, it took 1-2 seconds to open up the phone app.

    Words cannot describe how painful the stock ROM is. It's an utter disgrace to Android and its owners.

    Root, put a new ROM (EB28) on your phone, you will be thanking the heavens and me once you do.

    The root guide here is a bit outdated, but the new root process is extremely simple:

    1. install CL14 Moment updater (links are in XDA)
    2. flash to a stock recovery 2.1 ROM (links also in XDA for the ROM) with the CL14 updater
    3. Download the EB28 ROM (zip file) and a kernal (recommend the kernal in the EB28 thread link - zip file also), and then place them on your SD card.
    4. boot into custom recovery, do a factory wipe, dalvik cache wipe
    5. in custom recovery - choose install zip file update. Choose EB28 ROM first, install. Then choose the kernel, install.
    6. reboot, profit!!!
     
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  5. AndroidSPCS

    AndroidSPCS Android Expert
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    LOL just got a text from my friend whom I helped do this last week. He can't get over how awesome the phone is now. He just said it's like going from DOS to Windows. He can't believe how awesome the phone is now, and with the Froyo features in EB28.

    He is simply overwhelmed with the improvements.
     
  6. ~Cha~

    ~Cha~ Member
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    i know for a fact that Jewels from MH games isnt causing your phone to crash and die. I also have a Moment and before i rooted it it had that game installes and not a hicc-up. I ended up rooting my phone when eclair got released. i was frustrated that my phone was stuck with 1.6 donut. Many months and roots later.

    My Moment runs radioactive froyo ( right now i cant remember the build or kernel numbers) and so far its a completely different phone. I will say this tho. If you dont keep track of how many programs you've opened and how much you have installed on the phone it will start to lag like crazy.

    The Moment isnt the best at multitasking apps like most Android run phones. I'm positive that your phone was just at it's limit (internally ... this phone does tend to disregard the SD card as extra space to think in) and it started to >bleep< out just like any piece of technology.

    Anyways just like SPSC is saying ... Root your Moment. It's the way to go when you own that phone since sprint and samsung kissed it goodbye and as such you wont have support / updates from them.. in like... never.

    There are several roots that are click and boom done... you just have to shop around and see which one is your cup of tea.

    P.S. The radioactive froyo i have installed on my moment (not to sling mud in the developers face quite the contrary i thank em for giving me such an easy rom to install) does require you to at least every 2 months to dump your phone on the computer and wipe it... so it can speed up again. Thats in my experience.
     
  7. 240phil

    240phil Member
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    seriously, stepping up to EB28 is a night and day difference.

    it seriously turns your phone into the phone you thought you were buying a year ago.

    it is a big step to go from stock to rooting to custom roms, but once you get it in front of you, all of that greek starts to make sense.

    feel free to hit me up if you need help. you won't be the first person I've helped root their phone via pm's and e-mails.
     
  8. HeadlessPonch

    HeadlessPonch Android Enthusiast
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    Here's another vote for EB28 Froyo. Radioactive was pretty good in its time, but Froyo is a big step up.

    I've had Jewels from MH Games on my phone since before I started to root, and it never caused the whole phone to lag. It was probably just the last straw - no more room in memory, which is why deleting it and a few other apps sped up your phone again. Something you can do once you have EB28 is move (some) apps to your sdcard, which will allow you to install more apps. You could also move your dalvik cache to free up even more space.
     
  9. dtchiz

    dtchiz Member
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    OK lets sort out a little greek, Im all about a performance boost since it doesnt look like Im gonna get my epic very soon.

    First off I am assuming all the below steps require that at I can connect my phone to my computer, so far no luck with that. ive followed all the various steps mentioned in other threads but to no avail.

    SPCS,

    1. install CL14 Moment updater (links are in XDA)
    Where do i get CL14 Updater? And what is XDA? And am I installing it on my PC or phone?

    2. flash to a stock recovery 2.1 ROM (links also in XDA for the ROM) with the CL14 updater
    How do I flash the phone?


    3. Download the EB28 ROM (zip file) and a kernal (recommend the kernal in the EB28 thread link - zip file also), and then place them on your SD card.
    Again I assume this requires a computer Link to do?

    4. boot into custom recovery, do a factory wipe, dalvik cache wipe
    How do you do a specific boot on the phone? On the computer its easy just hit the right combination of keys during start up.

    5. in custom recovery - choose install zip file update. Choose EB28 ROM first, install. Then choose the kernel, install.
    Am I on the phone at this point or working thru the link on the computer?

    6. reboot, profit!!!


    Thanks in advance at least for an explaination, just trying to wrap my head around everything
     
  10. dtchiz

    dtchiz Member
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    Cha,
    Correction. I downloaded Jewels as listed in my first post. My loving daughter downloaded something called tapfish. Create your own aquarium thing. But none the less. Evrything i personally dont have a need for is gone and running back to stock performance. Such as it is.

    At least happy with the phone again and I can maintain a call.
     
  11. supesazpd

    supesazpd Lurker
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    Hello and thanks for all the great info. I'm having trouble with my wife's Moment. It is stuck in a boot loop (nothing new installed). I have the current Sprint release (I think 2.1 but cant check). I rooted it with Z4root about a month ago and deleted some stock stuff but didn't install any roms or anything because she was happy. I got her a Samsung Epic yesterday and deactivated the Moment. When I tried to turn it back on the boot loop started. I have tried pulling battery and pulling sd card but can not get it to boot. I can not get the drivers to install because my computers (XP and Win7) wont recognize in 'download' mode. It just lists as an 'unknown device' in the USB list. When I tried Technica's youtube video instructions for installing the drivers it does not work and continues to give me errors (I'm guessing because I can't get to main Android system and cycle 'developer mode'). Please help, I was going to use this phone for my primary and I am stuck.
    Is there a way to update or recover from sd card?
     
  12. HeadlessPonch

    HeadlessPonch Android Enthusiast
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    dtchiz,
    This thread at sdx forums has instructions and everything you need, or at least download links to everything you need, to root once you get the usb worked out:
    How To Root Your Samsung Moment (2.2.2 Froyo)

    In step 4, it says to create the /sdx/zip folder, but the Recovery 3.1.1 should automatically create that. Just FYI.

    In step 5, pay attention to where it says to reboot into Recovery after applying EB28. If you try to boot into the system before applying the kernel you'll bootloop.

    supesazpd,
    Have you tried unistalling everything Samsung on your computer? It's probably easiest on the XP system, as everyone seems to complain about Win7. Uninstall the updater, anything else that shows up as Samsung under Add/Remove Programs, and install a program called USBDeview and use it to remove any remaining Samsung usb drivers. Then try installing the updater again.

    If that doesn't work and you can get into recovery (Volume down/Send/End) do a Wipe/Factory Reset. In Recovery 3.1.1, it's under Advanced Options. That will return the phone to stock factory presets, deleting all installed apps and personal settings. Basically like reinstalling.

    A more extreme method is flashing "good enough for sprint". It's like a flashable version of of the software updater, but has some issues. Here's a link:
    http://www.joeyconway.com/moment/stock-custom/Good_enough_for_Sprint.zip
    If you can boot into recovery, you should be able to flash this. I don't really recommend it, and it should be your last option.
     
    dtchiz likes this.
  13. supesazpd

    supesazpd Lurker
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    Thanks for the help Headless, I didn't know how to get to recovery and I can enter it but doing a wipe did not help. You said the 'good enough for sprint' was a last resort, do you know where I can find another update.zip that would be a better option? What with the good enough file do? I plan to root and install kernel/rom on this phone, will the good enough prevent future updates?
     
  14. supesazpd

    supesazpd Lurker
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    Here's an update, I tried the good enough for sprint and it didnt work.
    When I boot into recovery this is what it says:
    Android system recovery <2e>
    Samsung Recovery Utils
    - for BML -
    reboot system now
    apply sdcard:update.zip
    wipe data/factory reset
    wipe cache partition
    # MANUAL MODE #

    When I try to install good enough for sprint it says the following:
    -- Install from sdcard...
    Finding update package...
    Opening update package...
    Verifying update package...
    E:failed to open /sdcard/update.
    zip (no such file or directory)
    E:signature verification failed
    Installation aborted

    I tried renaming the file (Good_enough_for_sprint.zip) to update.zip and it listed the same error as above except for the no such file or directory.
    I have also tried several other files with the same results:
    joeykrim-sdx-a2.1-root-v7.zip
    deo3.zip
    deo3+3.1.1.zip
    crap22_noled.zip
    m900-eb28-v1.1.zip

    I probably shouldn't be trying files willy nilly but at this point nothing is working so I figured it couldnt make it much worse...please help.
     
  15. supesazpd

    supesazpd Lurker
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    Ok, I scrubbed all of my old drivers and started over and I am now rooted and operational. Thanks all for a wonderful source of information, and thanks especially Headless, I wouldn't have thought to start over on them.
     
  16. HeadlessPonch

    HeadlessPonch Android Enthusiast
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    Glad you got it working finally. Are you now on EB28?
     
  17. scotth501

    scotth501 Member
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    Does this EB28 still break GPS and some of the other features? I tried to read through some of the release notes from several of the different ROMs and it sounds like more things are not working than are. I guess I'm just lucky since my phone is pretty slow and I'd like to get the newer versions, but I actually have decent enough GPS, no problems with force close, no data lock-up, not much of the "other" issues reported on the Moment. Thanks, Scott
     
  18. HeadlessPonch

    HeadlessPonch Android Enthusiast
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    The Moment is one of the most perplexing phones ever, because what works for one person doesn't work for another, or breaks something else!

    When I moved from 2.1 to 2.2 (DL05) I lost GPS. When I moved to EB28 GPS mysteriously came back. There are certain "fixes" in the 2.2 section of sdxforums if it stops working for you. The only one I hadn't tried before moving to EB28 was physically taking my phone apart (didn't know about it then, but I am still considering it to get a faster lock).

    Other than the GPS gamble, I think EB28 is better than 2.1.
    My phone feels faster than My Wife's rooted 2.1 Moment, and will run a couple of apps that hers won't (like Angry Bird Seasons).
    If you use wifi at all you definitely want 2.2, because the wifi data lockup is completely gone.
    Many people have reported better battery life, but mine is about the same as 2.1.
    You also have to use "SHIFT" "," to get a comma instead of the "FN" key on the physical keyboard. I think there's also a smiley workaround, but can't think of it at the moment.

    If you're happy enough with 2.1 stick with it and check the forums to see if there are any more updates. My Wife's perfectly happy with hers.
     

Samsung Moment

The Samsung Moment was one of the first Android Phones with a slideout keyboard.

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