1. Download our Official Android App: Forums for Android!

what the hell is this ! ?

Discussion in 'Android Devices' started by billy whizz, Dec 7, 2017.

  1. billy whizz

    billy whizz Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    70
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    70
    7
    36
    hey guys - i have a samsung s8, totally original , not modded or rooted any way. Today i thought id update the phone , i went on the update software tab on the phone to se if there was any updates and then suddenly iget this message see picture..what is that all about ?..i dont have a sd card inserted either..any help please. phone is under warranty as well

    IMG-20171207-WA0007.jpg
     

    Advertisement

  2. Dannydet

    Dannydet Android Expert
    Rank:
     #31
    Points:
    818
    Posts:
    3,507
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    3,507
    1,778
    818
    Male
    Graphics Manager / Sales
    USA
    Take it back to your carrier.
    Good luck convincing them you had nothing to do with it
     
  3. billy whizz

    billy whizz Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    70
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    70
    7
    36
    i didnt have anything to do with it, just checked to see if there was an update , this s8 has given me nothing but problems, been back to samsung for repair twice already..
     
  4. Dannydet

    Dannydet Android Expert
    Rank:
     #31
    Points:
    818
    Posts:
    3,507
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    3,507
    1,778
    818
    Male
    Graphics Manager / Sales
    USA
    It's basically telling you it's been rooted
     
  5. mikedt

    mikedt 你好
    Rank:
     #6
    Points:
    2,238
    Posts:
    24,804
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    24,804
    13,781
    2,238
    Teachaaa
    Jinan, China
    Have you installed any apps from outside of Google Play or Amazon Appstore?
     
  6. Shotgun84

    Shotgun84 Android Expert
    Rank:
     #59
    Points:
    443
    Posts:
    5,947
    Joined:
    May 30, 2011

    May 30, 2011
    5,947
    3,685
    443
    Whatever he said.
    Cambridgeshire, England
    Did they flash any firmware onto your phone when they repaired it? Maybe there's a mismatch with your kernel, build number or baseband to your csc. Worth checking in settings, about phone, software settings. You can also check if anything unofficial has been flashed onto your phone by booting into recovery mode.
     
    Member243850 and lunatic59 like this.
  7. Shotgun84

    Shotgun84 Android Expert
    Rank:
     #59
    Points:
    443
    Posts:
    5,947
    Joined:
    May 30, 2011

    May 30, 2011
    5,947
    3,685
    443
    Whatever he said.
    Cambridgeshire, England
    To find your csc dial *#1234# and your csc is the first three letters after G950F. The ota updates use the csc to determine your update so I'd assume this needs to match the rest of the firmware on the phone. It's been a long time since I did an ota update though so I could be wrong about that.
     
  8. billy whizz

    billy whizz Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    70
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    70
    7
    36
    too be honest, i have not rooted this phone, i wouldnt know how to...it was first repaired by samsung for a faulty sim tray that was broken inside the phone..a momth or so later it wouldnt recongnise any sd card inserted so it was once again repaired by samsung under warranty. I dont know if they flashed any firmware or anything....but the sd card issue was fixed. Now im geting this...ill check above and post back....no, ihavnt installed any apps from outside google play or amazon appstore..
     
    Shotgun84 likes this.
  9. Shotgun84

    Shotgun84 Android Expert
    Rank:
     #59
    Points:
    443
    Posts:
    5,947
    Joined:
    May 30, 2011

    May 30, 2011
    5,947
    3,685
    443
    Whatever he said.
    Cambridgeshire, England
    Sorry I meant to say you can check by booting into download mode. I wrote recovery by mistake. Sorry my bad.
     
  10. billy whizz

    billy whizz Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    70
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    70
    7
    36
    ok i just spoke to samsung customer support..told that everything was legit with the phone and that it had never been rooted etc....i did tell him that the phone was unlocked with an unlock code , purchased from ebay..he then said that it was this that has caused this issue as its not an official unlock code form o2?..first time i heard this as i have had many unlock codes from ebay for many phones and never had any issue..he said this has caused the phone to be rooted in some way and when i went to check for an update for the phone it triggered the modified operating system and the warranty will be invalid...all this because if a unlock code ! .any truth in this ?
     
  11. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    36,966
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    36,966
    35,409
    4,238
    Male
    IT
    Pennsylvania
    That sounds like a load of bull feathers to me. Carrier unlocking is (or at least should be) independent of the factory firmware. Using an unlock code to move the phone to another carrier cannot possibly root the device in any way.

    Let me just review for a second. You bought the phone through O2 under a contracts. You wanted to use it on a different carrier so you bought an unlock code from someone on eBay. You took the other carriers sim, put it in the phone and on initial boot were prompted for an unlock code? Sound right? You didn't need to install a special app or boot into recovery or anything? If that's the case, then unlocking it did NOT root it and the service center is blowing smoke up your skirt.

    My best guess would be that whoever performed the repairs the first two times did something to trigger the notification. Are you sure they sent you back the same phone? Many times with a hardware problem they will swap yours for a refurb of the same model. If you still have the original box, make sure the serial numbers and IMEI numbers match.
     
    Member243850, Jfalls63 and tonymddn like this.
  12. billy whizz

    billy whizz Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    70
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    70
    7
    36
    yes im sure they sent the same phone back, becaue there was a very faint mark on the phone when i sent it and it was still there when i got it back..so im assuming its the same phone...need toc check the imei number on the box and the one in the phone, perhaps they changed the mptherboard..they didnt say, just recieved my phone back..
     

Samsung Galaxy S8

Samsung Galaxy S8

Share This Page

Loading...