Ok so im venting and asking for opinions. I have a HTC Eris. I hate its guts and ill tell you why... Eris #1: Got it Dec 2009. Warranty replaced it June 2010 due to trac ball and charging port stop working. Life of phone...6 months. Eris #2: Got it June 2010. Warranty replaced it October 1st 2010 due to tracball not working. Life of phone...3 months. Eris #3: Got it October 1st (today). Warrenty replaced because tracball doesnt work and speaker squeals. Life of phone...9 minutes I asked failrizon if they would send me a different model. Anything....a droid 1...anything else. They said nope. But they gave me some options. Option 1: Add a third line to my family plan and get a new phone at the sale price and just pay 10 extra dollars a month and make one of my now three lines a ghost line. Option 2: Wait until December for my "possible" annual upgrade. Option 3: Continue to go through Eris's with an average life of 3 months per phone until they say ok fine heres a different phone. Any of you guys have any tips to talk to verizon. So many success stories about getting different devices with a warranty replacement. Guess im not one of them. lol.