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What to do if even factory rest can't help ?

Discussion in 'Android Lounge' started by Duniel, Jul 18, 2017.

  1. Duniel

    Duniel Newbie
    Thread Starter

    After downloading a seemingly innocent .apk my phone gpt blocked by a message, which i only could get away by factory resetting. But after the factory reset, I noticed that my phone made strange things, like it turns off when it wants to, it got very hot and even the camery went on on it's own. So i decided to to the reset again. Now i can't get in at all, since my phone wants meto log in into my google account to restore, which i can't avoid, even though i just resetted everything. Bit when i try to log in, it tells my that my password got changed and that i have to wait for 24 h. And i'm getting this message everyday for a month. But the thing is that my password actually still is the same. When i try to log in with a different e-mail, i get an error message. My phone is a s7 with the android version which was the latest in May.

    Can somebody please help me out ?

    If more details needed, just ask.
     


    kidatabrha24 likes this.

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  2. Hi. Welcome to Android Forums. Try flashing the firmware using Kies3
     
    AMOCO likes this.
  3. Duniel

    Duniel Newbie
    Thread Starter

    Thanks for replying. Could you please explain in a few sentences how to do that ?
     
  4. Jfalls63

    Jfalls63 Android Expert

    Have a look at this guide
    http://www.samsung.com/ca/support/skp/faq/1072789
    The new version of Kies3, Samsung Smart Switch, may be better for the S7. Instructions are basically the same except that the option is located under the "More" tab instead of Tools.
     
    AMOCO and Bg260 like this.
  5. Duniel

    Duniel Newbie
    Thread Starter

    i did that. I also flashed it with odin 2 times. Nothing worked. I´m in serious trouble.
     
  6. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    What exactly did you flash with Odin? I assume it was the firmware specifically for your carrier and phone model. Even is it was close, but not exactly right you could cause serious problems.

    Just to be sure, the phone boots, give you the basic setup information like selecting language and connecting to a Wifi network, but when you enter your Google credentials it tells you that your password has changed?
     
    Bg260, AMOCO and Jfalls63 like this.
  7. Duniel

    Duniel Newbie
    Thread Starter

    First of all, I want to thank you that you´re still trying to help.
    unfortunately i have to get this done until the end of August, which means i just have 3 more days to go.
    so once every hour ill look if somebody has replied to get over with this as quickly as possible. So please try to answer asap.

    Back to your question:
    Google tells me to enter my email address of an account that was snchronised on this phone previously and then the password. When i do this it says: Unknown error. Please try again with another account or try again in 24 hours. (It´s not exactly what it says, i just translated it from german.)
    i changed my password, same text. Waited for 24 h same text.
    used different accounts. same message.
    changed password once again, this time with 2 step verificarion. Verfied, same message
    Please help me
     
  8. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    That is Factory Reset Protection, which I would have thought would have been reset by flashing new firmware. Did you actually flash the phone or did you simply try and not succeed?
     
  9. James L

    James L Android Expert

    Tip: For anyone with this issue. Go to Google search and search for my account, go to the device list remove the device attached to the account.

    Get your firmware and Odin or Smartswitch or whatever your choice of tools are. Reflash the firmware and it'll be fine.
     
    zero27 and Jfalls63 like this.
  10. Duniel

    Duniel Newbie
    Thread Starter

    ok, so i flashed my phone 3 different ways,
    2 times with odin using ap one & Bl/CP once
    also using Smart Switch.
    With odin im pretty sure both worked
    , i just actually did it again the way with BL/CP and it worked but i still got the same text
    . i didnt do a factory reset before/afterwards.
    today ill do it again with ap but i m pretty certain that the same will happen as it did last time
    with smart switch it was quite interesting since ss said the device doesnt allow a usb connection but when i clicked on more and intialised it, it worked. It flashed the phone and also deleted everything, but still i got the same error.

    What didnt work was to flash it with recovery, because of the frp
     
  11. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Did you by chance follow the recommendation from @James L and log into your Google account on a PC and remove the device first? It may be getting confused when you try to log in with it already listed.
     
    Jfalls63 likes this.
  12. Duniel

    Duniel Newbie
    Thread Starter

    What also might be interesting is that earlier/last months till a week ago it said that the password has been changed so i have to wait 24 hours to came back. Tho i didnt change the password i actually tried it again 24 h later, same message. My suspiscion was that somebody changed my password everyday, but since i got adifferent message now, im really confused. weird was that when it all started, google actaully sent my an email that my pass word has been changed by someone in Munich. I dont live in Munich, so assume that the person/s changing my password live in Munich. Unfortunatly, i got this message only once, so i dont know whats going on.
     
  13. Duniel

    Duniel Newbie
    Thread Starter

    Well, i tried to, but of all 3 mobile devices that are linked to my account, it was the only one i couldnt remove.
     
  14. Leon Marco

    Leon Marco Well-Known Member

    Usually that email comes with a question asking 'do you recognize this activity'. Did it happen with you.
     
  15. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Let's make sure it's the account and not the phone. Once you've flashed it (might as well use Odin since you have all the files and drivers), instead of using your existing google account, create a new one. If the registration goes through then you'll have to contact Google about fixing your primary account.
     
  16. Duniel

    Duniel Newbie
    Thread Starter

    yes
     
  17. Leon Marco

    Leon Marco Well-Known Member

    How did you respond to that?
     
  18. Duniel

    Duniel Newbie
    Thread Starter

    ok, first of all, i can delete the google account if that would help, just tell me so.

    so, i dont know what you really meant.
    should i first create a new acc and then flash ?
    becuase i cant do that on the phone.
     
  19. Duniel

    Duniel Newbie
    Thread Starter

    well its not that easy. I clicked on `i didnt do it` and then it told me to sign in. and when i do that im just logged inl, so it doesnt help
     
  20. Duniel

    Duniel Newbie
    Thread Starter

    ok i just created a new acc. now whats next ?
     
  21. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Try to use that to log into your phone
     
  22. Duniel

    Duniel Newbie
    Thread Starter

    ok i flashed it againand then tried to use the new one but nothing happened.
     
  23. lunatic59

    lunatic59 Moderati ergo sum
    Moderator


    Well it either accepted the account or it didn't. "Nothing" isn't really possible. If you mean there were no errors and it just proceeded to the default home screen, then it is working properly.
     
  24. Duniel

    Duniel Newbie
    Thread Starter

    yeah ok that was too unspecific. I meant that i still get the same message, so nothing changed
     
  25. Duniel

    Duniel Newbie
    Thread Starter

    so i still have the same problem
     
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