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what to do??

Discussion in 'Android Devices' started by rnj79, Aug 12, 2010.

  1. rnj79

    rnj79 Active Member
    Thread Starter
    35

    Jul 25, 2010
    34
    0
    35
    Domestic Engineer to 2 kids and a hubby
    TX, USA
    I am almost to my 30 day mark and want to return my captivate. The wifi isn't steady. The battery has gotten a little better but still drains easily. The phone is very hot to the touch as I sit here typing this post. The buttons are also choppy. GPS works when it wants to and I cannot senf mms but can recieve mms.

    I want to get a completely different model but don't know which one yet. With the problems I am having on this device, can I exchange it for another brand, model, etc withoutsales penalty since I am still in my 30 day period? What do I tell the sales reps?

    I am rooted and removed all bloatware so I should load Odin before I take it back, right?
     

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  2. baddress

    baddress Well-Known Member
    38

    Jul 23, 2010
    202
    20
    38
    Tell them it is defective, because it is. Of course AT&T has nothing better to choose from. So your options are limited.
     
    rnj79 likes this.
  3. BigCiX

    BigCiX Well-Known Member
    173

    Jul 30, 2010
    3,591
    363
    173
    California
    exchange it. Do what you feel is best for you!
     
    rnj79 likes this.
  4. Chromag

    Chromag Well-Known Member
    36

    Jul 20, 2010
    149
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    36
    Tell them what you told us. I'm not having any of the problems you described other than the GPS taking a minute or so to lock on. But I did exchange my launch-day Captivate for another one a week ago. My first one had a home button sticking problem. They had no problem exchanging it. They even asked if I wanted a different phone. I said no - but it didn't seem like a problem.
     
    rnj79 likes this.
  5. u-mad

    u-mad Member
    16

    Aug 11, 2010
    13
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    exchange it :). I was a noob and i didn't back up my at&t bloatware (odin didn't work either) so when I was about to return it I panicked thinking that Best Buy wouldn't take my phone back...they did :), they didn't check btw haha. I exchanged it for an iphone...it comes in this friday!! until then i have to use my motorola razr haha, great phone (sarcasm)
     
    rnj79 likes this.

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