went with sprint, 24mo contract on 18th dec 2010, I am a self employed general contractor in northern california, contacting people and performing are my life. Almost from first day with hero, I had issues, was not redcieving messages, texts, internet connectivity, etc. called sprint in first 30days, after client chewed some of my butt for not responding to voice mail. well my phone would not ring for days, thought slow economy, then at odd time , like 3am, the phone would go crazy and suddenly I had 20 plus vms and more txts. OMG!! lost business and confidence. Sprint turned some switches, flashed some cash and said all was well, then in the interveining 22 months, I have been in hell, paying for the experience with sprint, in cash, and sprint is doing nothing to help. I get no calls, no voice mails, texts take hours to arrive, internet goes down, screen freezes, I have been in hell with this phone, now remember I am poor, contractor in very bad economy, so no extra money to go buy new phone, no one at sprint in first years of contract, suggested replacing phone, 20 months into contract, I was so tired and broke form this phone, that I down graded services and dropped the tep plan ($8)mo, sprint offed me a refurbished replacement phone as per tep terms, damn after giving $160 to sprint in tep fees, the best they could offer 20 months into a 24 month contract was a refurbished phone to carry me till end of contract. Hello Sprint Exec, your policy are killing your customer base. I declined and down graded plan from$99 base date plan to $69 base plan minus the tep, that some day the phone tanked big time, Now I will admit I suspect sprint can mess with our phones, so I call back that same day to sprint and was told that because I had dropped the tep from my plan, there was nothing sprint would do for me, mission accomplished sprint. I have struggled with my payments to sprint, not alone here, but I so catch up, but why, OH why, is Sprint so damn stupid, or maybe not. They know the hero has major issues, there own people have told me this. SO here I am 23 mo into a contract, no service, cash flow issues, and irronicaly even with service off, the phone still takes me an hour to extract a number from it, damn screen freezes. I pay good money, hard earned money to sprint for my phone, I have a pos phone which they know about, but if someone signed up with sprint a year ago, they have better phone for the same monthly fees as I pay, someone signing up with sprint today gets a better phone for the same fees I pay to have a pos hero to try and run my business and contact my family on. Sprint I cannot wait for the 17th of Jan 2012 to get here, cause your policy and management is more than I can endure. Your going to go out of business, I promise. I am by nature a humble man, but I have called as often as I can about issues with hero, to create a paper trail, hope some day to be part of class action suite against sprint.