Looking for a bit of advice here. I received my replacement Eris two days ago for a unit that had the broken trackball issue with the randomly wandering cursor.
The new arrived and doesn't seem to exhibit the trackball problem. However, I've discovered that the light under the "Search" softkey doesn't illuminate. The key still works, but it doesn't light up.
I'm of two minds about what to do here. I could just accept it and move on as this unit is mostly superior to my old unit in terms of usage.
Or I could contact Tech Support about the broken softkey, which would likely result in another replacement.
On the one hand the phone functions properly, on the other, the replacement phone is supposed to be "Like New" which this unit definitely isn't.
Thoughts?
Sean
The new arrived and doesn't seem to exhibit the trackball problem. However, I've discovered that the light under the "Search" softkey doesn't illuminate. The key still works, but it doesn't light up.
I'm of two minds about what to do here. I could just accept it and move on as this unit is mostly superior to my old unit in terms of usage.
Or I could contact Tech Support about the broken softkey, which would likely result in another replacement.
On the one hand the phone functions properly, on the other, the replacement phone is supposed to be "Like New" which this unit definitely isn't.
Thoughts?
Sean