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Whatsapp keeps crashing even after reinstall and factory reset

Discussion in 'Android Devices' started by Python49, Mar 14, 2022.

  1. Python49

    Python49 Newbie
    Thread Starter

    Hello all,
    Wondering if anyone has ever seen or heard of this problem. My whatsapp today just started freezing up repeatedly and would not work. I tried all of the go-to solutions online as far as clearing whatsapp cache, hard reboots, checking for software updates (I'm using android 9 and it says software can't be updated further), uninstalling reinstalling whatsapp, and then a final option which has failed of completely hard-factory resetting the phone.
    At this point I suspect the problem is the size perhaps of my chats and images? I have about 180,000 images on whatsapp and 1.7m messages. The total size of the backup file is 28gb on google drive. Each time I would uninstall and reinstall it would just start freezing. Then after this final attempt at factory resetting failed I decided to post.
    Perhaps a samsung note 8 has a limit on file size for whatsapp to function?
     


    mikedt likes this.

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  2. Dannydet

    Dannydet Extreme Android User

    I see absolutely no reason to keep that much of a history.
    Why?
    But this may just be a glitch with whatsapp itself, so have you tried contacting the developer?
     
    ocnbrze and mikedt like this.
  3. mikedt

    mikedt 你好

    I suspect that's exactly what the problem is, the amount of data is simply too much for the WhatsApp app to handle. And the likely fix is trim it down. Do you really need WhatsApp to be storing 1.7 MILLION messages on your phone?

    I have seen a similar problem myself with older versions of WeChat. Where the cache of messages, videos, pictures, etc. if it exceeded about 10GB, the app could become very sluggish and laggy, and would eventually grind to a halt. Tencent fixed that by limiting the amount of cache data WeChat would store locally on the device.
     
    Dannydet likes this.
  4. Python49

    Python49 Newbie
    Thread Starter

    Yeah, I can certainly understand how it seems pretty crazy. I run most of my business through whatsapp so the records are pretty key for historical references. Being able to pull up pictures, messages, times, dates, certain group chats, etc. If I had known the whatsapp would hit a storage limit I would have just switched to a new phone while it was still capable of loading so that I could keep all the data. The way it is now, it can't bootup at all no matter what. My only hope is that maybe getting a more robust phone and trying to load it on that one will work since it's not working on the note 8. If I can boot it up on a stronger phone then I'd just buy the new phone to keep the records and then get another.
     
  5. Python49

    Python49 Newbie
    Thread Starter

    Also, I would love to store all the information in the cloud, but as far as I'm aware, backing it up to the cloud or an SD card loses the organisation of all the messages and pictures, for being able to know exactly when it was sent and from who. That can only be read through whatsapp?
     
  6. mikedt

    mikedt 你好

    I'm thinking if it's the same issue as the WeChat problem I mentioned, i.e. the database cache has become too bloated for the app to handle, then a new phone with more storage may NOT fix the problem. And a more beefier WhatsApp is needed, like a WhatsApp PROFESSIONAL for heavy duty business users, instead of the free consumer one. There is WhatsApp Business, https://www.whatsapp.com/business/ but I don't know if that would fix the problem or not.

    I've used WhatsApp previously just to communicate with some family and friends, which of course would only be a few hundred messages and maybe a few pictures. Although since then we've all moved over to Telegram, mainly because WhatsApp is Facebook(Meta Inc.), and we don't trust that for privacy.
     
    #6 mikedt, Mar 14, 2022
    Last edited: Mar 14, 2022
    ocnbrze and Dannydet like this.
  7. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    its also a note 8 in came out in 2017.......its time for an upgrade. phones are by design to last 3-4 years. yours is way past that.

    the note 8 was a great phone. it was hard for me to give it up. but i could not resist the note 10+.........so i get it, but i would start looking for a new device.
     
    Dannydet likes this.

Samsung Galaxy Note 8 Forum

The Samsung Galaxy Note 8 release date was September 2017. Features and Specs include a 6.3" inch screen, 12MP camera, 6GB RAM, Exynos 8895 processor, and 3300mAh battery.

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