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where can i get a replacement battery cover

Discussion in 'Android Devices' started by randysoto, Nov 15, 2009.

  1. randysoto

    randysoto Active Member
    Thread Starter
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    Nov 8, 2009
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    so i lost the battery cover for my droid..not sure how, but tried searching online for a replacement.. no luck though...any ideas?
     

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  2. fehhkk

    fehhkk Member
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    Nov 9, 2009
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    Motorola, Inc.
    Chicago, IL
  3. gthrift

    gthrift Guest

  4. johnlgalt

    johnlgalt Antidisestablishmentarian
    453

    Oct 28, 2009
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    1,924
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    Male
    Graduate Research Assitant | That part time IT guy
    3rd Rock
    Try FREEOVERNT as a promo code to get it shipped free overnight.
     
  5. brettlewis

    brettlewis Well-Known Member
    68

    Nov 3, 2009
    867
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    Arizona
  6. johnlgalt

    johnlgalt Antidisestablishmentarian
    453

    Oct 28, 2009
    9,416
    1,924
    453
    Male
    Graduate Research Assitant | That part time IT guy
    3rd Rock
    The first link worked for me just fine.

    I find it hilarious, though, that the price of the cover is $4.99, and the price with a 2 year contract is...





    also $4.99

    They need better web devs.
     
  7. e39e60

    e39e60 Well-Known Member
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    Nov 7, 2009
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    I have seen these in stock at VZW stores in the behind the counter service areas. I find it odd that this was one of the first items on the website. I've never seen it advertised for another phone b4.

    So the question begs, how do you lose one and how does MOTO know we will?
     
  8. Mrhug3

    Mrhug3 Member
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    Nov 11, 2009
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    Midwest
    Sooo.. I don't have a problem with my battery cover. My problem is that flimsy speaker cover. While trying to take off my battery cover I dented it fairly easily. Pretty ugly now. Any one else have a similar issue? Btw, didn't mean to hijack the thread:(
     
  9. dbombdna

    dbombdna New Member
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    Nov 17, 2009
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    ok, had same issue lost mine in airport screening, emptied my pockets and off came the cover and I never noticed it. First I called Moto, dumb move, spoke to more people in India than I ever care too. Could not help, or at least the 8 people I spoke to. Called verizon, rep was great called 4 local stores, found one and had them hold it for me for free. Awesome, and I usually don't say that about verizon.

    BTW love the phone
     
  10. brettlewis

    brettlewis Well-Known Member
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    Nov 3, 2009
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    Arizona
    Most of the mesh is just for show, but around the middle there is a whole that mesh can dent into. It is very soft metal and is easily broken
     
  11. orbit2020

    orbit2020 Member
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    Nov 21, 2009
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    I have a similar problem, the battery cover comes undone easily in the process of regular handling, taking it out of my pocket etc. Looks like a manufacturing problem. Has anyone noticed this? I am going to the store to see if they can fix it. Have had the droid for 2 wks, love it.:thinking:
     
  12. LP560

    LP560 Member
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    Nov 14, 2009
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    i used extra clear bra and just taped it shut. ghetto but i know its not going anywhere
     
  13. ladybadger2007

    ladybadger2007 Well-Known Member
    56

    Oct 26, 2009
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    Independant Contractor in Visual Merchandising
    Altus Oklahoma
  14. orbit2020

    orbit2020 Member
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    Nov 21, 2009
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    I went in to the local Verizon store, and while I was waiting, a man next to me came in and was telling the manager of the Stevens Creek, Cupertino, store, that he lost the back cover of his Droid. It apparently fell off without his knowledge. The manager gave him a replacement one. At this juncture, I mentioned my problem with a loose cover. The manager just did not want to hear it. Said,he has never heard it, I was applying too much pressure, I should reapply the protective skin to overlap the cover, ie, stick it with a tape!, he just did not want to hear aproblem with the device.
    This looks like a real issue. Are more people experiencing this?
    The store manager's attitude was unbelievable.
    I love my Droid, but, if there are issues, it needs to looked at, sticking a tape, after shelling out $199, and a plan which will cost me $2400 for 2 yrs is absurd.
     
  15. e39e60

    e39e60 Well-Known Member
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    Nov 7, 2009
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    It HAS to be an issue. The clue is the battery cover is listed on website as being an accessory and not a part. Maybe I'm wrong but I've never seen that b4.
     
  16. Backnblack

    Backnblack Well-Known Member
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    Nov 15, 2009
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    Matt a moderator on the Motorola Owners' Forum acknowledged the following:

    Quote:
    "A very small percentage of the doors are a the low end of our specifications. If you are having a problem with your door falling off, contact our call center. Use the link on our forum home page that says "Contact Us" and you can either call or chat or e-mail. We'll send you a new one.
    Sorry for the problem."


    Here is the link: https://www.motorola.com/feedback.jsp
     
  17. Punkinhead

    Punkinhead Member
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    Nov 16, 2009
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    I put a slight bend in the 4 fingers on the cover that engage the slots. This provides enough friction to make it less likely to fall out. It's still a lot looser than any other device I've ever owned. A poor design.
     
  18. sho95

    sho95 Well-Known Member
    56

    Nov 11, 2009
    266
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    Quality Control
    Moreno Valley
    You should contact Motorola and explain that do to the loose cover it came off and got lost.Found this on another forum:


    Received this information from a member on here:
    Motorola Owners' Forum acknowledged the following:

    Quote:
    "A very small percentage of the doors are a the low end of our specifications. If you are having a problem with your door falling off, contact our call center. Use the link on our forum home page that says "Contact Us" and you can either call or chat or e-mail. We'll send you a new one.
    Sorry for the problem."


    Here is the link: https://www.motorola.com/feedback.jsp
     
  19. Legacystar

    Legacystar Well-Known Member
    68

    Nov 10, 2009
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    there is an easy fix for this guys. im gonna make a video that way everyone understands it. it is very simple
     
  20. Cruzatte

    Cruzatte Well-Known Member
    16

    Nov 10, 2009
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    16
    Law Student
    Atlanta, GA
    Second that. VZW has the single most frustrating corporate website in the world. Trying to do ANYTHING account-related makes me want to jump off a cliff.
     
  21. sho95

    sho95 Well-Known Member
    56

    Nov 11, 2009
    266
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    Quality Control
    Moreno Valley
    But Why fix it when Motorola will sent you another one.:thinking:
     
  22. Huskerfangary

    Huskerfangary Member
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    Nov 21, 2009
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    +1 for me. Thought I lost mine in a motel room but found it on the floor under the table the next day. Went the whole day wondering if my battery was going to fall out.....Not a good design.
     
  23. sho95

    sho95 Well-Known Member
    56

    Nov 11, 2009
    266
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    Quality Control
    Moreno Valley
    Not really a bad design but a batch off bad ones.
     
  24. orbit2020

    orbit2020 Member
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    Nov 21, 2009
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    In response to my email to Motorola, they are sending me a replacement. I hope the new cover fits and I do not have to change the whole instrument.
    Here is their reply-

    "Thanks for reaching out to Motorola. I
     
  25. mkreitz

    mkreitz Member
    15

    Nov 23, 2009
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    If you go to Motorolla online chat they will replace for free. I agree after coming from a blackberry where I basically had to break my phone in half to remove the battery cover, the droid is way too easy to remove. A sliding lock or something would have been much better. Love the phone and this is really my only gripe about the physical hardware so I will deal.

    https://motorola-global-portal.custhelp.com/app/utils/chat

    Leandro P.: Hi, my name is Leandro P.. How may I help you?
    Hi, I have lost my cover for my Droid phone. Was reading on the forums that this is a fairly common problem and that Motorolla will send free replacements.
    Leandro P.: I am sorry that you are having this issue, but let me help you with this
    [​IMG] Leandro P.: Since the date of purchase, there is a one year standard warranty through Motorola
    [​IMG] Leandro P.: It will not cover any physical or liquid damage
    [​IMG] Leandro P.: We can go ahead and replace the back cover
    Ok great. I noticed from the time I had the phone that the battery cover was very loose. When talking it pops off frequently and especially in my pocket.
    [​IMG] Leandro P.: Let me have your physical address and a contact phone number, please
    "Edited Address"
    [​IMG] Leandro P.: Thank you
    [​IMG] Leandro P.: I will go ahead and place the order so I can give you the order number
    [​IMG] Leandro P.: Please wait one moment.
    Sure take your time.
    [​IMG] Leandro P.: Thanks
    [​IMG] Leandro P.: Thank you for holding, my apologies for the delay.
    [​IMG] Leandro P.: Here is the order number
    [​IMG] Leandro P.: 88551216xxxxxx
    [​IMG] Leandro P.: It will be delivered by Fed Ex in 4 to 5 business days
    Thank you for your quick assistance, you have been very helpful.
     

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