[OFF TOPIC]
There is/was a forum member who posted that he took his phone in to have it looked at. The tech who looked at it was amazed at the customization that was done to the phone. The forum member told the tech that he was running Bugless Beast (if I remember right) and had overclocked his droid. The forum member said that that he and the tech talked about it for a long time and the tech never once said a word about the warranty void or anything.
I think that the techs are mostly just like us and probably visit these forums as much as we do. They more than likely root their phones, overclock, flash ROM's, and everything else just like us.
[/OFF TOPIC]
But to stay on topic, I am thinking that she was probably telling the truth to the best of her knowledge. I just have to wonder sometimes if they don't just talk out their butts because either they honestly don't know or don't care. But yes, given the circumstances, she was probably telling the truth in that no one really knows how long it may take to push the update to every Droid.
Again, that's just my thoughts though. Sometimes the little guy in my head screws with me just for the fun of it.
Kratos