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Support Why cant i hear anything? Please help newbie out

Discussion in 'Android Devices' started by Baby_blu, Jan 17, 2014.

  1. Baby_blu

    Baby_blu Lurker
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    Hi I'm new to these forums so please forgive me if I don't do this right.
    I just bought my Samsung galaxy centrua s 738c from my local walmart on 12-31-2013 for $100 plus the $45 unlimited service plan. The phone worked great and I really do love it however...
    I powered my phone on after allowing it to fully charge today only to notice that the usual boot sound didn't play as it normally does. Thought to myself, "ok maybe I forgot to turn the sound back on" so I checked it only to see every volume control was infact on after& turned completely up. Tried to listen to some downloaded music...got no sound unless the headphones were used...the same thing viewing videos...my headphones had to be used.
    This worried me so I attempted to call Straight talk customer service only to discover I had no in call sound unless my speaker phone was on.
    I was instructed to do a factory reset then dial *22890 by the customer service representative. So I did and still nothing. The problem remains.

    I can't afford to go buy yet another phone due to living on ssi and really can't afford to send it in for repairs as I use it to contact my chronically ill and disabled sons surgeons and doctors.

    Can anyone tell me how to fix this issue? Can I download the firmware or software and reinstall it to accomplish fixing the issue at hand? If so...where do I find it?

    Any suggestions or advice is greatly appreciated.

    Thank you in advance my new friends!
     

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  2. JooseyJay

    JooseyJay Member
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    You might still be able to return it to Walmart. Don't know if they will let you trade it in or refund or what. I wouldnt say to install any Roms or firmware if its all you have to communicate with, because while unlikely its possible to brick it.
     
  3. Baby_blu

    Baby_blu Lurker
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    Walmart won't accept it back...only allowed to return cellular devices within 15 days of purchase. I've attempted and miserably failed in doing so.:stupid: :thinking:
     
  4. kuntrygrace

    kuntrygrace Lurker
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    Hello. Im Kristi. I was wondering If U Ever Found A Solution? My Phone Just Started Doing This.
     
  5. glantrithor

    glantrithor Lurker
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    Hi there Kristi and the rest of us who ran into this problem. I couldn't find anything helpful so I've just been troubleshooting the phone. Oddly enough in my case I ended up in the call settings where I noticed that the voice security feature had been activated where it has never been before, so I just turned it back off and presto! I have sound again! I hope this simple fix works for others as well, nothing worse than thinking your stuff is dysfunctional.
     
  6. Steve_912

    Steve_912 Newbie
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    Sounds like the contacts in headphone jack are stuck...if giantrithor's suggestion doesn't work, try working your headset plug in & out of the phone jack a few times.
     

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