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Why does Verizon require my social security number?

Discussion in 'Verizon' started by Nemo2, Aug 15, 2012.

  1. VoidedSaint

    VoidedSaint Resident Ninja

    i would call customer service one more time, ask to speak with the manager on duty, and if you get a dead end there; ask for the corporate number and speak with someone above that individual to find out why you need to provide all of that information when you clearly shouldn't.
     


  2. euph_22

    euph_22 Android Expert

    Agree completely that you should get Verizon to tell you why they need your documentation. But just because they usually would require that doesn't mean they don't have good reasons for requiring it now in your case.
     
  3. dirkbonn

    dirkbonn Android Expert

    When I was younger and applied for a job, (30+ years ago) filling in the box on the job application for SS# was good enough. But not so today, my wife is a manager at a Fortune 500 company and all employees when hired MUST present thier actual SS card. They make a machine copy and it goes in the employees permanent file. When my daughter whose in college applied for part time jobs in California, had to show her actual SS card before they would hire her.

    I'm guessing all this is a result of identity theft being so high on the list of crimes being commited today. Companies are just protecting themselves.

    I also think you won't get anyone to actually verbalize the reason they would be asking to see your actual SS card. This in itself could open them up to a possible lawsuit. They will just say they need to see the card and like someone earlier said, that is their right. Sometimes they will look at the situation as, if the customer doesn't want to show the actual card, there must be a reason and it's safer to do without thier business than to get involved in something possibly "shady".

    And to the OP, what if I went into a Verizon store and wanted to buy 3 smartphones and I gave them your SS# and they accepted it without question and opened up an account for me. Then after going a couple months without paying the bills I sold the phones and went to another carrier and you start getting billed for the phones I bought including ETFs, overage charges and such.

    My suggestion, prove to Verizon you are who you say you are, get your phones and get on with your life. Oh, and Get a replacement SS card. You're going to need it when you retire and want to start collecting SS. But I agree, don't send in originals, physically take them into a SS office so they are never out of your possesion. The following is a copy and paste from the SS website:

    All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents.

    Best of luck to you whatever you decide to do, :smokingsomb:
     
  4. OverByter

    OverByter Resident Slide Rule Guru

    You can also walk into your local office and fill out a 3 minute form, present your valid documentation and be mailed a new card within 2 weeks without leaving any original documents. Also this isn't just a credit issue, it also has to do with the many, mostly unknown to the general public regarding the war on terror.
     
  5. NYankee

    NYankee Well-Known Member

    papajaws. Once you have a hold on your credit application with VZW it has to be resolved by their credit review department. Calling and speaking to customer care, store manager or even calling corporate is not going to get you anywhere. That hold is final until it's been updated with the documents required. Once you fax the info over to the credit review department, a rep will review your social security and drivers license to your credit app and make sure it matches before the update of approval. All transactions with vzw goes through them and their word is final for a yes or no.


    The reasons why you might be required to fax in your social can be numerous. 1. someone tried using your social security # and start up an account with vzw but was denied. 2. your social security # doesn't match your legal name. 3. you live in a high fraud area which created a flag. 4. they could have random screening and requiring some people to fax in info. 5. you may have a hold/freeze on your credit file to stop potential identity theft.


    Your credit application is alot more than just proving your credit information. It's also approval of your identity. It sounds like you called in to VZW and spoke to telesales who did the credit app for you. Would you want to go to a company that just allowed anybody to call in to create a contract, billing, etc and not go through a complete check to verify the person calling in?

    I think the 2 main reasons why you are required to fax it in is either living in a high fraud area or a freeze/hold on your social. Have you ever reported a credit card stolen? Placed a freeze on your credit at some point? You might live in an area that had 1 too many identity theft with vzw and that caused the hold.


    You can be upset/frustrated all you want but they are looking out for your privacy and best interest by requiring this information.
     
  6. paulzzz

    paulzzz Lurker

    Why do we need your social security number?

    Your social security number is not required to place an order online. However, for your protection as well as the protection of Verizon, we are requesting your social security number to insure someone else is not trying to fraudulently place service in your name. If you choose to continue your order without entering your social security number, you may be contacted for additional information before your order can be completed.

    That's from Verizon which is bs. They request it to be invasive and soft check your credit report, if any outstanding debt exists than you are denied. Other option is to enter 000000000 into the ssn field, then they ask you to provide a copy of a utility bill and driver licene emailed to Verizon, thwen you're good to go......what a strange company
     
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