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Why I lose Wi-Fi connection when I turn off my phone screen?

Discussion in 'Android Lounge' started by InfinityVive, Jul 4, 2019.

  1. InfinityVive

    InfinityVive Lurker
    Thread Starter

    I have a samsung Galaxy J7 Pro, I am having a problem with Wi-Fi, When I download big stuff 600 MB+ and then turn off my phone screen the Download fails, this problem happens in Googleplay and in-game downloaders but not in Galaxy store, I tried clearing cache, restarting router couple time, forgetting Wi-Fi and connecting back, Also I tried downloading this from my other phone Samsung note 5 and no problems, so the problem is in the phone, Please tell how to fix it, I am running Android 9.0 .

  2. mikedt

    mikedt 你好

    Check the Settings, for stay connected when screen is off, or is sleep.

    Might be similar to this.

    This is a Huawei, Android 9 Pie.

    I don't have my Samsung here at moment, so can't tell you where this setting is exactly
    Dannydet and MoodyBlues like this.
  3. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    Check your Wi-Fi settings. We're using different Android versions, so your steps may vary from mine:

    Settings | Network & Internet | Wi-Fi | Wi-Fi Preferences

    Make sure there's nothing there that could be causing the problem.
    Dannydet and mikedt like this.
  4. InfinityVive

    InfinityVive Lurker
    Thread Starter

    Can't find that option.
  5. InfinityVive

    InfinityVive Lurker
    Thread Starter

    can't find that option too.
  6. mikedt

    mikedt 你好

    Maybe Samsung disabled or removed it on that phone? Is it a carrier version phone?

    I don't know the J7 Pro at all. But I know my S7 with Android 8 Oreo definitely will stay connected when sleep or screen off.
  7. svim

    svim Extreme Android User


    Double-check that this option isn't just buried at deeper level somewhere in your Settings menu. Different manufacturers often alter the user interface, especially Samsung. Check in your Settings >> Wi-Fi >> More menu, a lot of options have to get nested inside other options because they might be contextually related or simply because some features are just complicated.

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