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Why is "My phone number" "Not available"?

Discussion in 'Android Devices' started by watchpocket, Jul 2, 2017.

  1. watchpocket

    watchpocket Lurker
    Thread Starter

    I have a new LG V20 H990ds. (The international version, from dealer "Wireless Place" via Amazon.com.)

    I have two AT&T SIM cards in it. Only one SIM card is activated.

    When I go to Settings -> General -> About phone -> Status -> My phone number, under "My phone number", my number with AT&T is not there.

    Instead, all it says is "Not available". I spent all day yesterday searching on this and came up empty.

    Otherwise the phone is working fine, with "AT&T" showing as the network carrier.

    Does anyone know why this would happen, how to fix it, or if I can simply set this manually?
    Thanks.

    Android version: 7.0
    Android security patch level: March 1, 2017
    Kernel version: 3.18.31
    Build number: NRD90M
    Software version: V10e-SEA-XX
     


    #1 watchpocket, Jul 2, 2017
    Last edited: Jul 2, 2017

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  2. mikedt

    mikedt 你好

    Possibly because the phone wasn't supplied by AT&T? Is it a grey import non-US version? I think sometimes carriers do inform the phone of the number and sometimes they don't. AT&T, I don't know.

    My phone does show the phone number and wasn't supplied by my carrier, however I can edit and change it to anything I like. Possibly you can do same thing with the "International version" LG.
    sim number.jpg



    When I was in the UK, EE didn't automatically show the phone number on the phone.

    Phone numbers are allocated by the carrier to the SIM, not usually stored on the SIM or phone itself, and can be changed by the carrier as well.
     
    #2 mikedt, Jul 2, 2017
    Last edited: Jul 2, 2017
  3. watchpocket

    watchpocket Lurker
    Thread Starter

    Thanks. I have no editable "SIM card number" entry as in your example, but I can edit the name of the card ("SIM card 1"). So as the next-best solution, I changed "SIM card 1" to my AT&T phone number.

    It still doesn't show in "About phone," but I suppose I can live with that. I did sit through a few calls to AT&T support about this, with predictable results.

    Oddly, on my AT&T account web page, it has a "change device" page with fields to enter the new phone's IMEI # and new SIM card #. Filling those in gave me an error message (3 times, correct numbers checked & double-checked), which is why I called support in the first place.
     

LG V20 Forum

The LG V20 release date was October 2016. Features and Specs include a 5.7" inch screen, 16MP camera, 4GB RAM, Snapdragon 820 processor, and 3200mAh battery.

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