Why is the 2.1 update for the Moment so complex. I have a droid and convinced my mother to get the moment a few months ago when she was do for an upgrade. She was over last night and I went to update her phone for her. Verizon updates are easy. You put an update.zip file on your sd card, reboot into recover, apply update.zip, reboot and your done. No computer needed since with Astro you can copy paste the update.zip file to the proper location if you download it via your phone. Not so with the moment. You have to download a .exe file and leave the device connected to your computer? there is a multi page guide to read? what? And no over the air update at all? With verizon you only had to do the update manually if you were too impatient to wait for your hand set to get the update OTA. This is another example of why sprint is doing so poorly. This is terrible customer service. My computer has all of its usb ports broken, but i have my phone rooted and flash new roms all the time and the lack of usb ports is no problem but i couldn't even update my mothers phone to a long awaited update because of this.