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Support Why it says authentication failed when i try to log in to my email

Discussion in 'Android Help' started by Wilma hale, Jun 11, 2016.

  1. Wilma hale

    Wilma hale Guest
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    I need help with this can't get it to connect to email
     

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  2. svim

    svim Android Expert
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    Please give us more details. Which email service do you use? What phone model do you own and are you using the default email app that comes with it or a third-party email app you've installed?
     
  3. lunatic59

    lunatic59 Moderati ergo sum
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    If you've been able to connect to your email in the past, you might want to verify you have an active data connection and that there are no problems on the server side. Sometimes there are temporary outages.
     
  4. Parayilhussain

    Parayilhussain Android Enthusiast
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    Settings >storage>cached data>clear cached data.
    Settings>storage>apps> google play store>clear data>uninstall updates and
    Reinstall update.
    Settings>storage>apps>google services framework>clear data.

    Go to settings>scroll down to accounts>
    Google, tap here and tap on account
    name>menu>tap here and remove account.
    Return settings>scroll down to accounts
    tap on this>add account>google,sign in with the
    existing email ID and password.
    Reboot device/restart device.
     

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