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Wi-fi Calling Gone Missing

Discussion in 'Android Devices' started by MrWhoopee, Jan 12, 2021.

  1. MrWhoopee

    MrWhoopee Lurker
    Thread Starter

    I have a recently purchased AT&T A10e (SM-A102U). The Wi-fi Calling feature is missing. It is not in the Phone settings, nor is it in the Connections settings. It is just gone, not there, missing, absent. I have done a factory reset to no avail. Before I return this thing, does anyone have a suggestion I haven't tried?
     


    #1 MrWhoopee, Jan 12, 2021

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    was it there when you first bought the phone? does your plan include wifi calling? does your phone support it as well?
     
    #2 ocnbrze, Jan 12, 2021
  3. MrWhoopee

    MrWhoopee Lurker
    Thread Starter

    No it was not there when I got the phone. Yes wi-fi calling is included and all information (generic and AT&T specific) states that the phone supports it.
     
    #3 MrWhoopee, Jan 12, 2021
  4. Dannydet

    Dannydet Extreme Android User

    Maybe the phone supports it but does your carrier support it for your specific device?
    Check with your carrier
     
    #4 Dannydet, Jan 12, 2021
  5. MrWhoopee

    MrWhoopee Lurker
    Thread Starter

    Yes, I have checked with my carrier. It is supported.
     
    #5 MrWhoopee, Jan 12, 2021
  6. Dannydet

    Dannydet Extreme Android User

    Time to return it
     
    #6 Dannydet, Jan 12, 2021
    ocnbrze likes this.
  7. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    LOL

    or at least talk with your carrier. maybe they accidentally turned off something on their end. if not then i would take the phone in to see if there is a hardware issue where you can either get it fixed or replaced.
     
    #7 ocnbrze, Jan 12, 2021
    Dannydet likes this.
  8. MrWhoopee

    MrWhoopee Lurker
    Thread Starter

    After spending far too much time with support, the phone is going back.
    Thanks for the replies.
     
    #8 MrWhoopee, Feb 10, 2021
    Dannydet likes this.

Samsung Galaxy A10e Forum

The Samsung Galaxy A10e release date was August 2019. Features and Specs include a 3000mAh battery, 5.83" inch screen, 8MP camera, 2GB RAM, and Exynos 7884 processor.

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