1. Download our Official Android App: Forums for Android!

Wifes S7 edge battery is different than mine?

Discussion in 'Android Devices' started by behrprofl, Oct 14, 2017.

  1. behrprofl

    behrprofl Member
    Thread Starter
    Rank:
    None
    Points:
    28
    Posts:
    34
    Joined:
    Jun 23, 2017

    Jun 23, 2017
    34
    13
    28
    Male
    North Port, Florida
    https://imgur.com/a/FFVY2

    So my wife had her s7 edge screen replaced by uBreakIFix, claim filed through Asurion.

    The back wasnt fully put back on (they had to go back and reconnect the microphone and when they did they never put new adhesive on (deadbeats).

    I took her case off today and the back was opening and I realized it wasnt closing all the way because the battery was elevated. Mine is completely flat and hers has a bump to it. What did they do? This was done in april and she never took her case off until I did this week so were outside there warranty. They refuse to return my emails or phone calls. Ill be stopping in there tomorrow and it wont be pretty but in the meantime does anyone know whats up with this back/battery? The glass backing wont close because of it...

    https://imgur.com/a/FFVY2
     

    Advertisement

  2. mikedt

    mikedt 你好
    Rank:
     #4
    Points:
    3,238
    Posts:
    25,089
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    25,089
    14,051
    3,238
    Teachaaa
    Jinan, China
    Well it looks like the battery is bloated, in that it seems rather rounded out compared to the other one. Which is actually a very dangerous condition, like there's a real chance it could catch fire like a Note7. I suggest you stop using it immediately.

    As for uBreakIFix, no idea who they are, but I presume they're NOT Samsung authorized service agents. If they're not talking to you, and presumably they caused the problem, think you might have to seek legal action against them. Maybe they didn't handle the battery correctly, maybe they short circuited it which could cause it to bloat.

    BTW are they a Canadian operation?
    ubreak.png
     
    #2 mikedt, Oct 15, 2017
    Last edited: Oct 15, 2017
    Hadron, lunatic59, svim and 1 other person like this.
  3. svim

    svim Android Expert
    Rank:
     #43
    Points:
    608
    Posts:
    3,980
    Joined:
    Dec 19, 2013

    Dec 19, 2013
    3,980
    3,011
    608
    Illinois
    I agree with @mikedt that bulge in a smartphone battery is a bad sign, take that phone to a different repair shop sooner rather than later. That bulge is a build-up of gasses, which can result in an eventual situation where the battery self-ignites. Also, even it it doesn't burst it's bad for the phone itself as that bulge can damage internal components.
    http://batteryuniversity.com/learn/article/battery_testing_and_safety
     
    Hadron likes this.
  4. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    37,307
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    37,307
    36,073
    4,238
    Male
    IT
    Pennsylvania
    Completely agree with all of the above. Please have your wife stop using it right away and turn it off completely. Even if they didn't cause the problem (and I would bet they did, maybe just by opening the phone carelessly) shouldn't it be covered under your service agreement with them? I really don't understand their reluctance to fix it.
     
    Hadron and svim like this.
  5. today

    today Android Expert
    Rank:
     #120
    Points:
    123
    Posts:
    921
    Joined:
    Mar 30, 2010

    Mar 30, 2010
    921
    346
    123
    Male
    spanaway washington
    The battery bloating could have contributed to the original screen breakage.
     
    lunatic59 likes this.
  6. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    37,307
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    37,307
    36,073
    4,238
    Male
    IT
    Pennsylvania
    Very very true. :thumbsupdroid::thumbsupdroid::thumbsupdroid:
     

Samsung Galaxy S7 Edge

The Samsung Galaxy S7 Edge launched in 2016 and was one of two of Samsung's flagship devices. The S7 Edge features a 5.5-inch display with a resolution of 2560 x 1440, 4GB of RAM, 323GB of storage, and 12MP main camera sensor.

Share This Page

Loading...