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WiFi calling not a feature.

Discussion in 'Android Devices' started by Chimplad, Jan 13, 2021.

  1. Chimplad

    Chimplad Lurker
    Thread Starter

    Hi all.
    I've purchased an LG Velvet and taken out a 5g sum only plan with EE.
    WIFI calling isn't an option anywhere on my phone at all.
    I've been in touch with LG and with EE numerous times about this problem.
    The only thing I've established (from what I've been told) is that WiFi calling is pre-loaded onto a contract phone provided by the network. Is this true?
    Also, my other question would be, how do I add it on if it's only available via a contract phone?


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  2. jMave

    jMave Newbie

    You don't. The carrier software to enable it is only installed on their carrier-locked (contract) phones that you purchase through the carrier.
    ocnbrze and Dannydet like this.
  3. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    My own non-carrier Pixel 2 and my daughter's non-carrier Galaxy S8 both support WiFi calling out of the box, and my daughter uses it with EE (proving that there's no special EE software needed). I've also tested it, but as I have no coverage problems I have no need for it.

    So I'm afraid that the previous answer is incorrect: it is not only available on phones where the carrier has added it, and it works perfectly well with non-carrier handsets on EE. Other networks may do things differently, and so @jMave's reply may be a correct description of how things work with their carrier, but this is first-hand experience with the same network you are using. However I cannot say whether a non-carrier LG Velvet includes it, as I've never seen that handset in real life. If the phone software doesn't support it you are almost certainly out of luck.

    I might add that the last time I checked EE only supported WiFi calling with pay monthly SIM-only contracts and not with pay-as-you-go SIMs (all of my family's phones are on pay monthly SIM-only contracts and we all use non-carrier handsets).
    #3 Hadron, Jan 13, 2021
    Last edited: Jan 13, 2021
    ocnbrze and Dannydet like this.
  4. Chimplad

    Chimplad Lurker
    Thread Starter

    Hi Hadron.
    Thanks for your reply.
    I'm on a sim only plan, which is pay monthly.
    EE checked their end and said WiFi calling was enabled. I bought the phone specifically because LG advertise it as a WiFi calling product too.
    With both companies saying they're not sure what the problem is, I'm lost for a resolution.
    ocnbrze likes this.
  5. Dannydet

    Dannydet Extreme Android User

    Yeah it's the old blame game.
    Good luck with any resolution
    puppykickr likes this.
  6. puppykickr

    puppykickr Android Expert

    The easiest solution is to just use a Wi-Fi calling app.

    Personally, I use Dingtone.
    Because it was the easiest one to use and it is totally free.

    You do need a good Wi-Fi connection to use it on Wi-Fi, but it can also work over the data connection to your cell provider.

    It gives you a voice over internet protocol (VoIP) phone number that actually is a real phone number.

    Esentially, this gives you another line for your device, and it an also be used to use a tablet as a phone.

    Up to 5 devices can share a single number.

    The hitch?
    Credits can be purchased, and are fairly cheap.
    Credits can also be obtained for free by watching short ads.

    Checking in each day?
    3 free credits.
    Ads vary between ½ and 1 credit, depending on the ad.

    And there are multiple other ways to earn free credits as well.

    I have used Dingtone for more than three years, and it has not cost me a cent.
    I got to pick my number from a long list of available numbers.
    (Custom numbers are available.)

    I started out with no cellular service, only using a smartphone to access the internet over Wi-Fi.

    I found Dingtone, and it made it possible for me to use the device more like a normal cellphone.

    Now that I actually have cellular service, I keep Dingone as an extra line, and it is excellent for that.

    Dannydet and ocnbrze like this.
  7. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    EE will only know that WiFi calling is enabled for your account. If you bought the phone offline they won't know about its software. So I'd say that the issue is plainly with LG: does the phone support it, and if so why can't you find the setting?

    For the record, on Pixel it's in Settings > Network & Internet > Mobile Network > Advanced (under "Calling"). But settings vary between manufacturers and versions.
    Dannydet likes this.

LG Velvet Forum

The LG Velvet release date was May 15th, 2020. Features and Specs include a 6.8" inch screen, 48MP camera, 8GB RAM, Snapdragon 765G processor, and 4300mAh battery.

May 15th, 2020
Release Date

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