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Support WiFi issue question

Discussion in 'Android Devices' started by 11290, Jan 8, 2013.

  1. 11290

    11290 Active Member
    Thread Starter

    This past Summer I was able to log in on our company WiFi with the Tab 2 10.1 and also my Samsung Infuse phone, using my login ID and password. When I went back in the Fall (I only work as a seasonal employee) I could connect with the Infuse phone (login info saved) but could not login with the Tab 2.

    Information for the site was saved the same as the phone but it would not connect. Tried to "forget" the site and log back in manually but it still would not connect or receive an IP address. Can't remember exactly what message it gave me though.

    My basic question, is there any other place in the tablet that I can go to delete the login info and attempt a reconnect. Going back to work for a couple of months in Feb. and would like to be able to use the tablet while in the break room.

    Phone is using Gingerbread and the Tab 2 10.1 prior to last nights update to Jelly Bean, was using ICS 4.0.4. Don't think that I had 4.0.4 this past summer (not sure) and I wonder if the updates might have changed something internally. All other WiFi sites have never given me any issues when I go away and then come back to them, just this work one.


  2. James_Bond

    James_Bond Well-Known Member

    Dec 23, 2012
    Troubleshooting Specialist and Tech Agent
    Yeah this issue can be pretty frustrating. You
  3. Bosbouer

    Bosbouer Well-Known Member

    Oct 7, 2012
    Self-employed Forestry Consutant
    South Africa
    It could be that your workplace network will not allow two logins with the same credentials. They have different internal device IDs. Delete both networks on your devices then setup on the Tablet first

  4. 11290

    11290 Active Member
    Thread Starter

    Thought about that but I had them both on during the summer when I was there. I'll be back there on Monday of next week and will try that and see. Thanks.

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