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WiFi problems

Discussion in 'Android Devices' started by maniaque, May 20, 2010.

  1. maniaque

    maniaque Newbie
    Thread Starter

    I can't figure out why my Hero won't connect to my home wireless system.
    I'm able to connect in other hotspots around town but for some reason not in my own home.
    I have my router set up with WPA-Personal security and after numerous times attempting to connect by entering that god awful encryption key (learned how to cut & paste on the Hero) no luck.
    Reading other threads on this subject I took someone's advise and reset the router to use WEP security with the same results.
    I have a wireless laptop and printer in the household that use my wireless system just fine. Why won't my Hero play nice?
    Any hints, tricks?


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  2. ronbien

    ronbien Well-Known Member

    Is your router using 802.11N? It has to be B or G, I think, for the Hero.
    Good Luck!
  3. TheButcher

    TheButcher Newbie

    I just updated my Hero to 2.1 and now I am not able to connect to my wireless network either. I used to be able to connect before the update.
    I am also getting an error that states com.htc.bgp has stopped unexpectedly but I don't think they are related.
  4. h00k247

    h00k247 Lurker

    Same thing here. After I completed the 2.1 update earlier today I lost the ability to connect to my router. I have yet to try another router.
  5. maniaque

    maniaque Newbie
    Thread Starter

    (Yes, it is a G)
    Okay, so if I problem has been identified, what is the "official" process for getting actual support to fix it?
    It's not like I'm using some oddball hardware. A Linksys Wireless G router is hardly bleeding edge or rare technology.

    Sorry for the really dumb question, but how/where do I find the OS version on the phone?
  6. ronbien

    ronbien Well-Known Member

    Menu > About Phone > scroll down to Software Version.

    Good Luck!

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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