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Wifi won't turn on

Discussion in 'Android Devices' started by juliasdream, Dec 29, 2020.

  1. juliasdream

    juliasdream Newbie
    Thread Starter

    I have a Moto G8 Power with Android 10
    My wifi has gradually deteriorated from occasional dropped connections to complete failure.
    When I go to settings> Networks & Internet>WiFi the status is Off. I move the slider to On but it remains in Off mode.
    If I tap the bar it then says "turning wifi on" but it never does. It won't advance beyond that point
    Usually when it kept dropping connection I found the only solution was to restart the phone which, if I was lucky gave me some minutes of connection. Now restarting doesn't make any difference
    I tried anti virus, a program called "Repair System" also CCleaner but neither helped
    Now I can't download anything without a connection
    I don't have any mobile data
    If someone could help with a solution I'd be very grateful
     



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  2. Dannydet

    Dannydet Extreme Android User

    Reboot your router
     
    ocnbrze likes this.
  3. juliasdream

    juliasdream Newbie
    Thread Starter

    Thanks. But I already tried that and it made no difference.
    I also tried using a friends wifi which is already saved in my phone. That didn't work either so it must be my phone
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    you might have to do a factory reset, so if you can i would backup now.
     
    Dannydet likes this.
  5. juliasdream

    juliasdream Newbie
    Thread Starter

    I thought about doing that but I can't back up without being online.
    I can transfer files and PDF to my computer. Unless there's a way of backing up the system, apps etc to PC I'm still stuck
     
  6. Dannydet

    Dannydet Extreme Android User

    Everything is backed up to your Gmail account, which includes your installed apps.
     
  7. juliasdream

    juliasdream Newbie
    Thread Starter

    Thank you
     
  8. Deleted User

    Deleted User Guest

    Wait a sec Never mind. Sorry.
     
    #8 Deleted User, Dec 29, 2020
    Last edited by a moderator: Dec 29, 2020
  9. juliasdream

    juliasdream Newbie
    Thread Starter

    I did a factory reset and got back in to my phone. It worked for long enough to set it up and install a few apps then connection dropped just like before
    After much trying I no longer have any internet and sim card settings have gone blank. I can no longer make calls in or out
     
  10. juliasdream

    juliasdream Newbie
    Thread Starter

    Thanks. I did a factory reset and only managed to retreive my contact list. Had to download all the apps again
    The problem persists
    Now I've lost access to my sim so I cant call or use internet
    I'm stuck
     
  11. Dannydet

    Dannydet Extreme Android User

    You need to contact your carrier regarding the sim
     
  12. juliasdream

    juliasdream Newbie
    Thread Starter

    Problem solved. Still under warranty so it's being replaced
    Thanks for the help
     
    Dannydet likes this.

Motorola Moto G Power Forum

The Motorola Moto G Power release date is 1 April. Features and Specs include a 6.4" inch screen, 16MP camera, 4GB RAM, Snapdragon 665 processor, and 5000mAh battery.

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