Will verizon replace incred for incred 2?

[kevin217]

Hey guys.
So I'm a little curious here. Lately my phones external speaker blew out somehow so I am entitled to a warranty replacement since I am still within the original 12 month warranty and with the Dinc 2 coming out in a few weeks I cant help but want one... Do you guys think its possible to get one as a warranty replacement?
If i wait until may or so no store is going to have any Dincs in stock anymore and would only have the new Dinc 2, would I somehow be entitled to one?
Anyone have any input?
Thanks,
Kevin

 

[sdrawkcab25]

Honestly, very doubtful. At least not for a while(if you have the extended warranty), and even then they would probably make you pay an upgrade fee since the inc2 is a world phone.

 

[jayjay1122]

I've always heard that they will not offer a different model phone as a warranty replacement unless there has been several (3 or 4) replacements of the current model and issues continue to arise.

I am sure someone who has more "hands on" experience with this will chime in!

 

[offanairplane]

Hey guys.
So I'm a little curious here. Lately my phones external speaker blew out somehow so I am entitled to a warranty replacement since I am still within the original 12 month warranty and with the Dinc 2 coming out in a few weeks I cant help but want one... Do you guys think its possible to get one as a warranty replacement?
If i wait until may or so no store is going to have any Dincs in stock anymore and would only have the new Dinc 2, would I somehow be entitled to one?
Anyone have any input?
Thanks,
Kevin

Just because the stores don't have any Incredibles left doesn't mean Customer Service doesn't have some. I got an LG Dare one time as a replacement long after they were gone from the stores.

 

[offanairplane]

I've always heard that they will not offer a different model phone as a warranty replacement unless there has been several (3 or 4) replacements of the current model and issues continue to arise.

I am sure someone who has more "hands on" experience with this will chime in!

It depends on the problem you are having, and it depends on the customer service rep you are talking to. I've had a phone replaced with a different model after 1 like-kind replacement, and another time it took 3 like-kind replacements before they offered me a different model. Also, you don't necessarily have to take the different model they offer you. I was trading-in an Env3 and they wanted to give me a Samsung Alias2 as a replacement, but I was able to get a Dare instead just by asking.

 

[kmoore11]

They send out 'certified like-new' replacement, so their stock of new Incredibles won't affect what you get. Source: just got one yesterday

 

[jayjay1122]

It depends on the problem you are having, and it depends on the customer service rep you are talking to. I've had a phone replaced with a different model after 1 like-kind replacement, and another time it took 3 like-kind replacements before they offered me a different model. Also, you don't necessarily have to take the different model they offer you. I was trading-in an Env3 and they wanted to give me a Samsung Alias2 as a replacement, but I was able to get a Dare instead just by asking.

True, but again there are a lot of variables to that! We are talking about a blown speaker and a 12 month warranty replacement. They are only obligated to replace with "new" within 30 days and then factory a refurb after that.

The odds that they would give him "the next new smartphone" cause his one year old phone has a bum speaker is reaching a bit. And remember, for every positive experience like the one you had, there are hundreds that go the other way.

 

[AppsRUs]

This happened to me once when I had the LG Voyager. To make a long story short, I was able to get the EnV Touch 2 (WORST.PHONE.EVER) as a replacement only because the store I went to and surrounding stores no longer had them in stock. I doubt this is the case for the DINC, but I could be wrong.

 

[DWSFresh]

I would assume this type of situation is feasible only a year from now.

 

[kevin217]

Yea, these are the kind of responses I figured I would get I still plan on trying in may/june before the 12 months is up and if it goes well I'll be sure to post up!
Thanks for the input guys

 

[euph_22]

Yea, these are the kind of responses I figured I would get I still plan on trying in may/june before the 12 months is up and if it goes well I'll be sure to post up!
Thanks for the input guys

Yeah...can't hurt to try. Good luck!

 

[offanairplane]

True, but again there are a lot of variables to that! We are talking about a blown speaker and a 12 month warranty replacement. They are only obligated to replace with "new" within 30 days and then factory a refurb after that.

The odds that they would give him "the next new smartphone" cause his one year old phone has a bum speaker is reaching a bit. And remember, for every positive experience like the one you had, there are hundreds that go the other way.

I agree with you. I would be amazed if they replaced his Inc for an Inc2.
But I guess what I was saying is that he might be able to get something other than an Inc if he wanted to. Maybe an X or a Droid2.


Oh, and nice to see another DT fan on the forums.

 

[AndyLL]

I just got a warranty replacement and there were no issues replacing it with an Inc I.

Until they run out of refurbs I doubt you could ever get an Inc II

 

[EgoDogg]

This happened to me once when I had the LG Voyager. To make a long story short, I was able to get the EnV Touch 2 (WORST.PHONE.EVER) as a replacement only because the store I went to and surrounding stores no longer had them in stock. I doubt this is the case for the DINC, but I could be wrong.

I never even knew they made an ENV Touch 2. I had the original...

 

[bowerman]

Why do you diserve a different phone than you purchased? If you want the incredible S, then buy it. Don't try to "play" the warranty and try to get it. JUst feel lucky if you get a good working incredible replacement.

 

[mach1man]

I have went through the whole replacement phone to a new model. It took a long time. I had two incredible that were plagued with random reboots. Then I had two inc's blow the speakers within 3 weeks of each other. Thats when I got them to allow me to get a Droid X, but I had to upgrade and pay the upgrade fee. After all that I didnt like the X so Ive been back with the Inc for a while now. Just last Saturday my speaker blew and they sent me a refurb Inc, if you want a new phone its either pay an upgrade price or wait till the refurb stock is gone like the eris.

 

[ACD168]

this wont happen. shit they tightened the warranty replacments all together since ppl take advantage.

 

[offanairplane]

Why do you diserve a different phone than you purchased? If you want the incredible S, then buy it. Don't try to "play" the warranty and try to get it. JUst feel lucky if you get a good working incredible replacement.

So we should just be thankful that they will replace their broke crap phone that shouldn't have broken in the first place?

Umm. I am not thankful for that. I expect that.

If you can't stand by your product then you don't have a very good product.

 

[TetsujinWave]

When I called for a warranty replacement, I was told that they were out of Incredibles, and my only option was a Droid X (which I don't want).

 

[brettlewis]

I've always heard that they will not offer a different model phone as a warranty replacement unless there has been several (3 or 4) replacements of the current model and issues continue to arise.

I am sure someone who has more "hands on" experience with this will chime in!

They stopped doing that over a year ago. The new rule is they will not replace it with a different model phone no matter what unless they run out of refurbished or replacements models, which usually takes years and years and by that point you won't have a warranty anyways.

 

[TetsujinWave]

To be clear, I contacted Asurion for replacement, and the Droid X was the only option given.

 

[brettlewis]

To be clear, I contacted Asurion for replacement, and the Droid X was the only option given.

Interesting. That just means they don't have any more droid incs in stock. My replacement is coming from Verizon as it was a hardware issue not an insurance problem and they are sending me a droid inc.

 

[bowerman]

So we should just be thankful that they will replace their broke crap phone that shouldn't have broken in the first place?

Umm. I am not thankful for that. I expect that.

If you can't stand by your product then you don't have a very good product.

They do stand behind it. Thats what the warranty is. But you thinking that they should give you an upgraded phone is idiotic. If you want the upgraded phone, go buy it. If you want a working incredible, get a warranty replacement. It's people with your mindset that cause us to have to pay more and more. You're entitled to what you purchased. thats all.

 

[ACD168]

so.. the two year contract is our only option now.. like at&t.. no more one year contracts... WOW. Verizon is real cool.

 

[golfbiz]

this wont happen. shit they tightened the warranty replacments all together since ppl take advantage.

not true....my eris went defective after 1 1/2 years use as I had extended warranty. They were going to send me a replacement eris and I asked for an inc instead which they had but they don't send with a back or battery as replacement and were out of inc batteries. I said no problem that the eris battery would work with the inc and the guy said "oh really, I didn't know that, then you are good to go". He was going to charge me for the back $10 and new wall charger $20 but then said, ok I will give you those as well....probably did it because inc was at that point not selling in the stores anymore, doubtful you could get the inc 2 for a defective inc but worth a try...BTW inc great phone, rooted it as well like my eris...