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Support Windows File Explorer crashes when attempting to transfer photos from phone via USB

Discussion in 'Android Help' started by barneytoe, Feb 22, 2016.

  1. barneytoe

    barneytoe Newbie
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    Jul 25, 2011
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    Denver, CO
    Galaxy Edge with Android 5.1.1 (Lollipop).

    When I connect my phone via USB to Microsoft Surface running Win10, Windows Explorer will eventually shut down saying "device has stopped working" or something like that.

    I first thought it was Windows Explorer, so downloaded another file explorer and it too sees the problem. I then switched from MTP to PTP protocol to no avail. Next I changed Windows default behavior from "open folder to view files" to "do nothing". Lastly I changed the default folder view from Medium icons to details.

    Nothing works. What is going on here?

    UPDATE - this problem seems to be unique to Win10 and/or Surface. I don't have same problem on win7 laptop.

    thanks.
     

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    #1 barneytoe, Feb 22, 2016
    Last edited: Feb 23, 2016

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