I ordered sprint phone from amazon last year and my trial started the day I received and activated the device. I got a new line from wirefly, and my status changed to 'approved' today. So I chatted with them, and the support guy says my trial already started since they activated the device today. The device has not even been shipped out yet, and I would get it through regular fedex delivery, so that may be another 4-5 days, and my trial has already started??? WTF? This was some dude from India, who seemed to know absolutely nothing about what is happening, so I dont know if I should trust what he said or not. Does anyone here knows if wirefly starts their trial even before shipping out the device? More than the trial start date, I am worried about wirefly's customer service. My experience from multiple chats in past three days has been the most frustrating experience with any kind of customer service ever. I ask them some question, and the guy responds something entirely irrelevant. If someone from Wirefly reads this, please please teach your CS reps some of Wirefly's rules and policies. I know you sell your devices cheaper, but it should be no excuse to force your customers to face some idiot CS reps who can't understand what I am asking even after repeating my question in different sentences 4 times. Sorry for the rant, but I had to take it out.