Okay so Wirefly.com was offering a sale on the Samsung Moment for $79 if you added a line or opened a new contract and $99 if you upgraded a phone. Seemed like a great deal so i went for it, i previously had a Family plan with 2 lines but i only wanted to Upgrade the primary line and then add a 3rd line. Should have been $178. I called them to place the order over the phone because i didnt want my plan to get screwed up. The agent on the phone (who had TERRIBLE english) refused to honor the sale price, and said that because i already had a family plan he had to but it in a 2 upgrades even though i was adding a line. I went back and forth with him for a long time trying to get him to honor the sale he never would, but i figured the $99 each was about the same price as the radio shack deal and they had free shipping so i placed the order, still feeling like i got screwed out of $20. Well the next day i get an email saying that i had to call to verify the order. They had already charged my card for the $198. I called up and they said that the agent who entered my order did it wrong and it should have been put in as one upgrade and one add line, i though great maybe i can get my $20 back. NOPE!!! these little pricks said that the added line phone was now $129. I asked them what the hell they were talking about that the price points were either $79 or $99 and that it should have been the $79. They told me that the sale had ended and they would NOT honor the sale price at the time when i paid and that they were charging my card an extra $30. I kept telling them that was B.S. and that since it was their agents fault they needed to be refunding me money not charging again. they still refused. now i cant get a human on the phone, if i call it says your order has been processed and tells me i have to talk to them through their I.M. service. The phones were delivered yesterday, I have tried to contact them 2 times through IMs after the phones were delivered, but all i get is a very sympathetic person who wont help. not only that but he tells me that it was put in the right way the FIRST time and WRONG the second time, but since the second sale ended he would have to charge me the current price of $145 so ANOTHER $20. I was really pissed off at this point and told them that if they tried to charge me again i would call me credit card company and have them start a fraud claim. Then he said he needed to send this up to managment but for now they wouldnt charge me. I even suggested that if i buy one of their insurance plans for $50 that they give me the other plan for free, they make $50 and keep my happy but he said he couldnt. This is freaking crazy, they keep trying to jack the price up on me AFTER i payed and still wont honor the ORIGINAL sale price.
stay away from wirefly
stay away from wirefly