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Would like to what could possibly be wrong based on my phone behavior described within

Discussion in 'Android Devices' started by Sanjit Keksar, Jun 14, 2021.

  1. Sanjit Keksar

    Sanjit Keksar Lurker
    Thread Starter

    Of late, when my MOTOROLA G5S+ phone drops to around 80% (from a full charge) an outward call or video viewing will cause it to trip and reboot without notice. When I turn the phone back on the charge has dropped straightway to 69 %. This will happen again at circa 40% and the charge dead drops to 28% or so. From 10% to 0% charge this does not occur al all
    It also does not happen at any charge level when the phone is plugged in and used

    What may be causing these sudden dead drops?
    I have tried calibrating the battery twice (issue does not go away) and have scanned for possible rootkits and virus too (none are there)

    May i have your educated guesses as to what this is pinpointing to?
     



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  2. mikedt

    mikedt 你好

    That phone came out in 2017, and given that and what you've stated, my educated guess is the battery is knackered and needs replacing.
     
  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    to rule out if it is a software issue, i would factory reset it. if it is still happening then i agree with what @mikedt has said. it is a hardware issue and most likely the battery is the culprit.

    just remember the older the phone gets, the more issues you will run into.
     
    Dannydet and mikedt like this.
  4. Sanjit Keksar

    Sanjit Keksar Lurker
    Thread Starter

    Thanks guys...i was thinking on exactly the same lines ...... your replies fortified my thoughts
     
    ocnbrze likes this.
  5. svim

    svim Extreme Android User

    Those odd power issues would appear to be battery-related, the issue being that is a 4ish year old phone. So do you want to spend the money to have the battery replaced in the hopes that is indeed the problem or devote that money into buying a new phone?
    If you have the necessary tools and are comfortable tearing down a smartphone, the iFixit site has a nice step-by-step guide on replacing the battery in your model:
    https://www.ifixit.com/Guide/Motorola+Moto+G5s+Plus+Battery+Replacement/114372
    Note that you'll also need a slow, patient hand and a good heat gun, there's a lot of glues and adhesive involved. Also, it might be prudent when searching online for parts that in Motorola's infinite wisdom it released two different but closely related models - the Moto G5S Plus and the Moto G5 Plus within months of each other. (...and just for the lulz, there's the newer Moto G 5G Plus)
     
    ocnbrze likes this.

Motorola Moto G5 Plus Forum

The Motorola Moto G5 Plus release date was April 2017. Features and Specs include a 5.2" inch screen, 12MP camera, 2-4GB RAM, Snapdragon 625 processor, and 3000mAh battery.

April 2017
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