So i have the Droid x. Love it compared to my blackberry Bold 9650. I do have one issue. On my earpiece there is a buzzing/distortion in the earpiece speaker. REALLY??? Thats what I get on a device valued @ like $600 or something?
OK. Life happens. no big deal. new products are ALWAYS going to have some issues.I UNDERSTAND THAT.. So i called *611. They said to go to a corp. store and to have a Tech suppport rep look @ the device and to verify the problem. Ok. No big deal. I go to the store and explain the issue...then they decided to do a bettery pull? The the rep listens and says "I do hear the buzzing sound at increased levels, just turn the phone down and it goes away"......WTF!!! HELL NO!! So i reply....okay. Thank you and Good bye. He understands there is an issues with the device, but tells me to turn it down? NOT COOL.
And i didnt stay to argue because i didnt have all night. i was @ work 11 hrs today (which is a lot for me, a 17 yr old)...so i was ready to get home.
I emailed vzw explaining that i was dissatisfied with there service and that we (my family) pay way to much money to be treataed with "not so great" service. I hope to hear back soon. If not i will try another coorporarte store this weekend.
WHAT IS THE BEST WAY TO HANDLE VZW BEING STURBBORN?
HAS ANYONE ELSE HAD HORRIABLE CS?
OK. Life happens. no big deal. new products are ALWAYS going to have some issues.I UNDERSTAND THAT.. So i called *611. They said to go to a corp. store and to have a Tech suppport rep look @ the device and to verify the problem. Ok. No big deal. I go to the store and explain the issue...then they decided to do a bettery pull? The the rep listens and says "I do hear the buzzing sound at increased levels, just turn the phone down and it goes away"......WTF!!! HELL NO!! So i reply....okay. Thank you and Good bye. He understands there is an issues with the device, but tells me to turn it down? NOT COOL.
And i didnt stay to argue because i didnt have all night. i was @ work 11 hrs today (which is a lot for me, a 17 yr old)...so i was ready to get home.
I emailed vzw explaining that i was dissatisfied with there service and that we (my family) pay way to much money to be treataed with "not so great" service. I hope to hear back soon. If not i will try another coorporarte store this weekend.
WHAT IS THE BEST WAY TO HANDLE VZW BEING STURBBORN?
HAS ANYONE ELSE HAD HORRIABLE CS?