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Support Wtf with the battery

Discussion in 'Android Devices' started by soulfetcher13, Dec 27, 2011.

  1. soulfetcher13

    soulfetcher13 Well-Known Member
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    I'm sure it may be just mine but I've had my rezound now for 4 days. This morning I took the phone off the charger. I have a 45 minute commute to work. By the time I got to work I was at 25%. About 10 minutes later the phone was dead. I will be going back to Verizon shortly and for now my iPhone is turned back on. Can anyone give me some kind of clue as to whether or not this is a known issue or is mine just a reject?
     

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  2. zazan

    zazan Android Enthusiast
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    It is either your battery or your power settings.

    As example most folks are getting nearly all day with the standard battery.

    Check if you have GPS running constantly, constant updates enabled ie. Facebook, your screen set to constant on, etc. If there is no obvious drain then I would get a new battery asap. BTW, the screen uses a large amount of juice so if you are playing games it is constantly on and if doing this on line there could be additional power draw.

    However nothing should drain it in 45 minutes. At night I listen to a binaural program while surfing and texting and answering email and in an hour or so of this my drain is about 20-25%. The binaural beats program uses a huge amount of processor power and my screen is on constantly. This combo use is intense. I get over 24 hours on a charge.
     
  3. trophynuts

    trophynuts Android Expert
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    OP were you doing anything with it during your commute? Or was it just sitting there not being used?
     
  4. soulfetcher13

    soulfetcher13 Well-Known Member
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    Just sitting there and my gps was on btw. What I didn't understand was how hot it got both while charging and just sitting there.
     
  5. trophynuts

    trophynuts Android Expert
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    gps on shouldn't have caused an issue. Unless you were using navigation while not plugged into a charger. Is this the first day you've noticed an issue like this?
     
  6. soulfetcher13

    soulfetcher13 Well-Known Member
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    Yes
     
  7. trophynuts

    trophynuts Android Expert
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    have you recently installed any new apps since the last time you had satisfactory battery use?
     
  8. soulfetcher13

    soulfetcher13 Well-Known Member
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    I installed convert pad which I had on another device and a lightsaber app(cause I'm a geek) but deleted it cause it sucked. At any rate that's about it. What do you make f the heat?
     
  9. trophynuts

    trophynuts Android Expert
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    has it always gotten hot when you charged it?

    You may consider exchanging the device if this continues. Also I would uninstall convert pad just to make sure its not that doing it. I don't see why it would be but you never know.
     
  10. Kane5581

    Kane5581 Well-Known Member
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    You could try a factory reset, but I would just take it back. No matter what you were doing the battery shouldn't do that. I have tried to drain my phone as fast as I could and the fastest I got was just under 4 hours of streaming movies over 4g. Usually I get a minimum of 10 hours. Average about 12. I would say I am on the lighter side of moderate use and I ALWAYS have data,gps, and wifi on, I lost a phone once and I have fantasized about what it would be like when I track the bastard down with lookout and ask him why he didnt respond to my texts offering a reward and dislocating his jaw as soon as he opens it to answer.
     
  11. Colchicine

    Colchicine Android Expert
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    I don't know why the previous posters are giving you the run-around, obviously an app got hung open and for whatever reason Android didn't shut it down. I've had it happen only a few times in 20 months I had my Incredible. One was an obscure app that clearly was poorly coded, but I've also had problems with Google Maps.

    Don't do a factory reset or take it back to VZW. Charge the phone up, turn it on, keep an eye on it. If you see the battery getting drained again, look at the running services and it will quickly tell you what is the bad app.
     
  12. Kane5581

    Kane5581 Well-Known Member
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    He went from full charge to dead in under an hour. I dont know if the phone physically should be able to do that no matter what or how hard something is running. Also the heat could have damaged your phone, the longevity of electronics is directly related to the temps they see, you dont want the thing taking a crap in 13 months. Take it back and get a new one. Install battery monitor widget on your knew one and it will keep and constant log of your te.ps. The highest I have seen is 118
     
  13. TheXFactor

    TheXFactor Android Enthusiast
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    I guess I would ask how the battery/heat level was before the problem occurred? I would remove any third party app, turn the phone off, remove the battery for a few minutes, install battery, reboot and see how the phone does after that. If the problem happens again, back it goes.
     
  14. Colchicine

    Colchicine Android Expert
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    Your concerns over my claims are welcome, but my Inc did that when G Maps got hung up. So yes it is possible. I used my Inc for a year+ afterwards. I doubt it got hot enough to do significant damage to the phone. If it would have gotten THAT hot, the battery would have caught on fire?
     
  15. trophynuts

    trophynuts Android Expert
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    the battery doesn't have to catch on fire for it to be categorized as "too hot". In other words the battery can get hot and cause damage. One example is over time if the battery continues to over heat it can cause burn in spots on the screen.
     
  16. Colchicine

    Colchicine Android Expert
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    That example requires the hot temps over multiple instances. IMO, it's not a big concern over a one time occurrence, but I would certainly welcome an expert or empirical info on this matter.
     
  17. Kane5581

    Kane5581 Well-Known Member
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    There is a reason cpus have fans and heatsincs on them in pcs. Heat constantly damages your phone, with every degree heat takes more life from the components and the damage is exponential, a large spike in temp can cut a components life in half or worse. He might be alright this time but if it happens again, take it back. Your temps should rarely get above 120
     
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  18. teewhiskey

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    For what it's worth coming from a site rookie:

    I had this phone about 3 or 4 days and it got extremely hot one night sitting on my coffee table. The next morning, it was dead after 1.5 hours of pocket time. I charged it back up and it died again within another hour. I brought it back and the Verizon rep swapped it out no problem. Maybe you could try swapping it out, it worked for me.
     
  19. soulfetcher13

    soulfetcher13 Well-Known Member
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    Took it to Verizon today. They swapped the battery and we will see what that does...wish me luck. Thank you all for your responses.
     
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  20. trophynuts

    trophynuts Android Expert
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    agreed that is why i said if it happens multiple times it can easily turn into an issue down the road.
     
  21. tproctor

    tproctor Well-Known Member
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    One small comment on electronic components and temperature. Most components are rated at 85 degree C. They are also, most commonly, surface mount devices. When these components are manufactured, they are flashed at over 800 degrees F. Most are capable of operating at 400 degrees F for extended periods of time (in excess of 1000 hours at temp). I personally would worry more about the LCD and battery than anything else. Those are the two most likely components to fail at heat. If an app is not causing the battery drain, then most likely it is a faulty battery or screen which would warrant a phone return.
     
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  22. soulfetcher13

    soulfetcher13 Well-Known Member
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    Going today to swap out the phone. Battery swap didn't work. That said I have made a few tweaks here and there. I turned off 4g and other things but no 4g to me makes this a larger incredible 2. I dont want to go back to the iPhone but if this doesnt work :( may have to. More to follow.
     
  23. trophynuts

    trophynuts Android Expert
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  24. Colchicine

    Colchicine Android Expert
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    So all you did was swap out the battery? Have you looked at the Battery Usage setting to see WHAT is using the battery??
     
  25. soulfetcher13

    soulfetcher13 Well-Known Member
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    Currently 83% screen. Everything else is minimal.
     
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