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Support Wtf?

Discussion in 'Android Devices' started by Android Walks, Apr 30, 2010.

  1. Android Walks

    Android Walks Well-Known Member
    Thread Starter
    16

    Mar 7, 2010
    83
    2
    16
    Texas
    I checked the market and there were updates for a couple of paid apps(Beautiful Widgets and DxTop). When I hit update it said I had had them refunded and I will have to purchase them again. I never had them refunded. Also I don't have enough credit on my card to repurchase...
     

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  2. zcarman

    zcarman Well-Known Member
    43

    Feb 19, 2010
    342
    46
    43
    IT Support, Testing, Product Development
    Everett, WA
    Just contact the developer and let them know there's an issue - chances are, you won't be the only one...
     
  3. Android Walks

    Android Walks Well-Known Member
    Thread Starter
    16

    Mar 7, 2010
    83
    2
    16
    Texas
  4. Android Walks

    Android Walks Well-Known Member
    Thread Starter
    16

    Mar 7, 2010
    83
    2
    16
    Texas
    I sent this to the developer:

    "Hello, recently I haven't been able to update your product. It goes to authorizing credit card to download unsuccessful in about 3 seconds. I need help..."

    They replied with this:

    Hello,

    "If the application is not downloading, the first thing to do is to have a look at your Google Checkout account at https://checkout.google.com . Your payment might probably have been declined. Some credit cards/banks are blocking international purchases with a foreign money (Euros) by default. Since LevelUp Studio is located in Europe, the transaction is done with Google Checkout UK. You might contact your bank in order to remove that limit.


    Here is a list of the payment methods working with Google Checkout:
    Payment Methods - Android Market Help


    The Android Market allow you to try an application for 24 hours. When you buy it, it gets an authorization from your credit card using the price of the application. You pay only if you keep the application for more than 24 hours. Otherwise if you uninstall, it justs cancel the authorization.


    Please note that only a few gift cards works.




    Hope this help.

    Best Regards"


    I had a feeling I wouldn't get a real reply back...

    I've had this application for more than 3 weeks. When I try to update the application from the market, it never downloads. Do I have to repurchase it?
     
  5. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    Have you flashed the leaked OS update. If so you have to do the protected apps fix to be recognized again!
     
  6. Android Walks

    Android Walks Well-Known Member
    Thread Starter
    16

    Mar 7, 2010
    83
    2
    16
    Texas
    Link me to that...
    Yes, this is after the leaked update.
     
  7. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    market fix update.zip:
    apply this http://www.mediafire.com/?mtdmuycmnzi
    it is also jit uninstaller
    1. reboot to recovery
    2. apply the .zip
    3. Once phone is completed booting, enter "Date & time" settings and set time to 11:59pm. After time/date has changed, open Market and search for apps.
    4. Open "Date & time" settings and reselect Automatic
    5. Enjoy protected apps in the market
    see here for credit http://forum.sdx-developers.com/index.php/topic,1831.0.html

    For this post, 2 members gave a thank you!


    Found on SDX

    This worked great for me!
     
    Android Walks likes this.

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