Thanks to a post in the captivate forum...Okay here is a website by samsung www.galaxyshelp.com You just click your carrier, the phone, and it asks you if you registered your phone or not, you can just click yes to go straight into the room. Then you can click on live chat, chat with a rep, and report the problem. This is what samsung says about the GPS... according to "jude" it is software based. Here is my conversation: ps..post your convo too! Please wait for a Samsung Agent to respond. You are now chatting with 'Jude' Jude: Hi, thanks for reaching out to Samsung tech support. How can I help you today? Visitor: Hi Jude, can you please help me, I'm hoping you can provide some honest accurate answers Jude: Yes, I will provide you with the information available with us to assist you better. Visitor: Okay Great. What is going on with the Vibrant GPS problem. Samsung is silent on the issue. Is the problem hardware or software based. If it is software based, is an update going to be released anytime soon. And by soon I mean by next week, not months from now. Jude: Please allow me to go through the inquiry. Jude: I apologize for any inconvenience this may have caused you. Visitor: yes it has caused me a LOT of inconvenience, the gps navigation is 100 percent useless on the phone Jude: Let me provide the honest information regarding GPS issue reports we received. Visitor: ok Jude: We are getting reports that couple of customers are unable to lock GPS and few customers are experiencing intermittent problems accessing GPS. Visitor: only a couple? I think it is more than just a couple of customers. Jude: This issue is already reported to our Engineers and I suggest you to disable and re-enable GPS once to check if you are able to lock GPS. Visitor: I have diabled and re-enabled GPS, I have turned my phone off and on, I have taken my sim card out, I have done a battery pull, I have done a factory reset. I've done everything. Jude: Are you unable experiencing intermittent problems or unable to lock GPS at all? Jude: Thank you for confirmation of the troubleshooting instructions you have followed. Visitor: I am experienceing all of the above. It takes for ever to lock gps, when it finally does it never gets my location correct. The google navigation is compeltely useless, because it never knows my accurate location. My location jumps around, the navigation thinks my car is moving when I'm at a red light. I can go on and on Jude: Thank you for more information regarding the GPS issue. Jude: I suggest you to call our level 2 team for Galaxy S issues to raise a service ticket at 1-877-EZ2GALAXY (1-877-392-4252) Visitor: Jude, before I let you go, can you tell me if this is a hardware problem, or something software based, meaning it is fixable? Jude: Yes, it is a fixable problem and not a hardware problem. Visitor: you are 100 percent certain that it is NOT hardware based, and totally fixable? Jude: Yes, I am confirmed by the troubleshooting instructions we followed, it is not a hardware problem. Jude: Do you have any more questions for me? Visitor: thats it, can you please let your supervisors and level 2 and 3 team know, MORE THAN JUST A COUPLE PEOPLE ARE EXPERIENCING GPS PROBLEMS...FIX IT ALREADY! Jude: Yes, we have informed our supervisors about the GPS issue and the Samsung technical support team is working on the issue. Jude: An update or fix will be released for this issue very soon. Visitor: WOW, OKAY THANKS!