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Support WWYD - USB wont connect, tried everything

Discussion in 'Android Devices' started by joshlitt680, Apr 4, 2011.

  1. joshlitt680

    joshlitt680 Lurker
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    In the past I have been able to use the phone as a mounted drive, but for the past couple of months my EPIC wont mount on my laptops which run Windows 7.

    I plug the USB in the computer and nothing happens on the computer side. The phone will charge and it recognizes that it is connected to a computer (gives me the options to mount, tether or charge) but absolutely nothing happens on the computer. No sound of a USB device being connected/disconnected, no error messages, nothing.

    I used to be able to transfer media and tether my phone with PDAnet, but not anymore.

    I've tried everything suggested on other threads (different ports, different cables, debugging, disabling wifi and 3g, etc) but nothing has worked.

    Am I now at the point to get a replacement? What would you do in this situation?
     

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  2. rounsy222

    rounsy222 Android Enthusiast
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    Are you getting any error messages? Have you looked to see if the computer sees a usb device in the device manager? Have you tried updating the drivers?
     
  3. joshlitt680

    joshlitt680 Lurker
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    Im getting no error messages, nothing. Ive uninstalled drivers, updated drivers, the computer sees nothing.

    Literally nothing happens on the computer end when I plug in the phone. As I said earlier this has been going on for the past couple of months.

    I can no longer transfer media or tether because the computer thinks nothing is plugged in at all. My wifes Evo (which I otherwise dont like) works as it should when connected to USB.

    I'm just not sure where to go from here.

    Reset the phone to factory?
    Get a replacement?


    Thanks for your reply by the way


    -JL
     
  4. ijeggert

    ijeggert Guest
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    well, it's not the phone...

    I've had this before. Have you tried other computers? Perhaps try installing the drivers again, then using the ports on the back of the computer. when you plug it in, you need to tell the phone to mount the drive.

    Also.. if you are completely desperate to fix this... wipe and reload your computer (it sounds drastic, and it is). I had a computer that wouldn't recognize my phone at all.. had to do a reload on it at one point for various other reasons, and thought I'd try my phone again... it worked.

    But back to the part about USB ports, the front ports are notorious for not recognizing phones for whatever reason, and it's best to use the ones on the back.
     
  5. joshlitt680

    joshlitt680 Lurker
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    I have 2 laptops both running windows 7. An older ASUS running 32bit and a new Lenovo 64bit. There are no ports on the back of the lenovo, anyway Ive tried all ports on both comps. Both computers recognized my phone until about 6 weeks ago. Im not sure what has changed. I was able to tether and transfer media with no problems.

    I just tested it on an old iBook and a Macbook and still nothing happens on either of the computers.

    Just to clarify: The phone still gives me the options to tether, charge, or mass storage like it knows its plugged in to a comp.


    I think its the phone but who knows, I may try a hard reset soon.
     
  6. phrnk

    phrnk Newbie
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    turn off the phone & re-seat your micro sd card: gently press it until it clicks and springs back; repeat press until it clicks and stays in. then try mounting.

    if no joy, & if you have a spare micro sd card, swap it with the installed card & see what happens. or, if you have a card reader, try your card in that.

    let us know what happens.
     
  7. joshlitt680

    joshlitt680 Lurker
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    Good suggestion, no luck though.


    Im not techie enough to know this, but what inside the phone identifies itself to the computer that this is a phone/sd card?

    It seems that that message is not being sent to the computer somehow.

    I guess I will try a hard reset soon, I just hate reloading everything.
     
  8. phrnk

    phrnk Newbie
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    if the sd card can be seen by the pc when connected by a card reader, that suggests a problem with the phone itself that's beyond my ken. sorry.
     
  9. rounsy222

    rounsy222 Android Enthusiast
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    have you by chance tried pulling the battery out of your laptops for a few minutes to reset the laptop? if not try that and see if it works. otherwise i'd say your options are getting limited.another thing you could try is trying pdanet, its free,from the market just to see if you can get that program to install the drivers from your phone and getting it to see it that way. a long shot but maybe worth a try. good luck to ya!
     
  10. joshlitt680

    joshlitt680 Lurker
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    Update: Yesterday my wife got an Epic (she was sick of no keyboard on her EVO) and I plugged it in to my computer and it loaded right up! Everything worked perfectly!

    So I tried mounting mine after hers, and sigh nothing......something must be up with my phone.

    Oh I almost forgot, I did a hard reset and that didnt make a difference
     
  11. joshlitt680

    joshlitt680 Lurker
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    UPDATE AGAIN: I called Sprint and then sent me a replacement and now everything works fine as far as the sd card mounting. Tethering on my new laptop doesnt seem to work because it wont install the ACM driver ???? oh well
     

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