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Support YouTube an error has occurred problem

Discussion in 'Android Help' started by Shadow Wolf, Apr 27, 2016.

  1. Shadow Wolf

    Shadow Wolf Lurker
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    Ever since I installed YouTube it kept saying an error occurred every time I open it. If anyone knows how to fix this please help me.
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
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    Hmmm, that's a pretty generic error. Sometimes these are the hardest to figure out.

    Did youtube ever work on your device?

    First thing I'd do is go to settings>apps and clear both data and cache for the YouTube app then uninstall the app, reboot the phone and reinstall it. If that doesn't clear it up, it might be a problem with your Google account. You could try logging out and then back in. Beyond that, I'm not sure what to try.

    Good luck. :)
     
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  3. Shadow Wolf

    Shadow Wolf Lurker
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    I forgot to mention that I can't sign in in YouTube either.
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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    Would you happen to be in a country/location that blocks YouTube?
     
  5. Shadow Wolf

    Shadow Wolf Lurker
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    It works on my phone but not in my tablet. And my phone is a little broken now so I can't turn it on .
     
  6. lunatic59

    lunatic59 Moderati ergo sum
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    Do you get an error when you try to log in?
     
  7. Shadow Wolf

    Shadow Wolf Lurker
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    I can't even log in into YouTube. When I try it still says an error occurred.
     
  8. lunatic59

    lunatic59 Moderati ergo sum
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    Did you try reinstalling the app as I described above?
     
  9. Shadow Wolf

    Shadow Wolf Lurker
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    Yes but it didn't help.
     
  10. svim

    svim Android Expert
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    Can you at access Youtube through a web browser?
    https://m.youtube.com/
    At least if you can access Youtube with a browser we can assume it's just the Youtube app issue. If neither way works than that indicates an issue on your tablet.
    Also, is this Youtube problem an issue using both WiFi and cellular, is it just one or the other?
     
  11. Shadow Wolf

    Shadow Wolf Lurker
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    I can access it through a web browser. And I don't know what cellular is.
     
  12. svim

    svim Android Expert
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    Cellular is also known as 'mobile data'.

    But since it does appear to be the Youtube app is the problem, when you tried uninstalling it did you follow all of lunatic59's instructions? Tap the 'Force stop' button and then the 'Clear data' button. It's important in this case to 'Clear data' as something is preventing the app from working correctly.
     
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  13. AZgl1500

    AZgl1500 Android Expert
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    YouTube just updated their app recently, there might be a complication between that and his device.

    shadow wolf: it would be very helpful if you would give us your location, and the brand/model of device we are talking about. and the Carrier you use also.

    If you can sign into youtube via a web browser, you just have an app issue on that device.
    I would suggest you power it off, force it to do a bootup into the Service Menu, then select Clear Cache Partition.

    Also, either remove the YouTube app, or at a minimum to to Play.store and update it with the new version.
     
  14. Shadow Wolf

    Shadow Wolf Lurker
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    Location: Bosnia and Herzegovina
    Model number: AX4Nano
    ALLVIEV or ALLVEV or ALLVIEW (its hard to read)
     
  15. svim

    svim Android Expert
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    http://www.gsmarena.com/allview_ax4_nano-6079.php
    There are some hardware issues that might need to be taken into consideration. With only 512 MB of RAM and a 800x480 pixel screen there will be issues with video playback in general. I don't know if it's a matter of the Youtube app just won't run on your AX4 Nano but at least you can access Youtube via a browser. Did you install the Youtube app manually using a downloaded apk or through the Google Play site?
     
  16. Shadow Wolf

    Shadow Wolf Lurker
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    Through Google play.
     
  17. svim

    svim Android Expert
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    If this is happening using your home WiFi have you tried using a different WiFi network? If it works elsewhere then maybe we've been just focusing on your Nano but it could just be a matter of restarting your wireless router. Otherwise, I guess I'm out of ideas.
     
  18. Shadow Wolf

    Shadow Wolf Lurker
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    In my phone it works with my home WIFI but I haven't tried on my tablet with another WIFI connection. Maybe there's something wrong with my tablet but idk.
     

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