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Support Youtube "Can Not Be Played" possible solution

Discussion in 'Android Devices' started by dmodert66, Jan 1, 2010.

  1. dmodert66

    dmodert66 Well-Known Member
    Thread Starter

    Oct 24, 2009
    Project Manager
    Southern California
    I have run into the issue when on forums (and occasionally on searching youtube itself) where when I click on the video to play, I get the "Video Can Not Be Played" message. I **MAY** have found a solution...Please try this to see if I am right...So far I have tried this on 5 videos that all gave the above error message, and this method worked.

    * Dolphin Browser (the method I used) or
    * Browser/File Manager that lets you download instead of viewing when on a webpage (for video) (not sure if others exist, just thought others might try)

    **What to do**

    1. While using Dolphin browser, find a youtube file (embedded or linked) that can not be played.

    2. Click the video image (normally used to launch the video).

    3. Dolphin Browser will ask what method to view the video (Youtube or Download)

    4. Choose "Download". It will say "video.mp4".

    5. Click "download" (note, I have not tried to change the file names, but currently if you select "video.mp4" it will put a numeric number next to the download since it has the same name.)

    6. Once download is done, drop the notifications pulldown and click on the video, or use the "Gallery" app and find the video, then play it...

    Like I said, this has worked on 5 different videos that where unplayable in the Youtube app. I was hoping others can try to confirm...

    @ Mods, please move to "How-to and tips" if this turns out to be correct. I searched, but if this has already been mentioned, please delete...


  2. derffred

    derffred Member

    Dec 20, 2009
    North Jersey
    That's saving the video to the phone though, is there a solution to play the video from the app itself without downloading? This issue just started on my Droid Eris, videos can not be played via Youtube App. But when I use the Browser to Youtube.com, everything plays normally (poor quality though).
  3. vaio

    vaio Well-Known Member

    Dec 7, 2009
    This has happened to me plenty of times. I just went and clicked on the video again and it worked every time. Make sure you click on the video BOX preview and not on the side of it.
  4. kraze0g

    kraze0g Well-Known Member

    Dec 12, 2009
    Chicago, IL
    hum, i thought this was an eris-only issue :( i was happy to see that the droid did not run into this problem (i must've been blind). is everyone getting this issue and is it as widespread as on the eris? the eris you'd have to be very very lucky indeed to get a video to play in HD using the youtube app... so does the youtube app work on the droid or no? (without modifying and doing all sorts of stuff)
  5. messenger13

    messenger13 Well-Known Member

    Dec 8, 2009
    Director of IT
    Cleveland, OH
    I've yet to see this issue on my DROID. Probably half the time I just view, the other half I download. Doesn't seem to matter.
  6. lyricalpursuit

    lyricalpursuit Well-Known Member

    Nov 5, 2009
    Naples, FL
    HTC is working on the YouTube Problem.

    I have an Eris and used to be able to view youtube in HD. Now I can only view some videos using the youtube widget. The better option is open your browser and then go to youtube. Even this way, there is no option anymore to view in HD. I did a little research and couldn't find a solution but found that some people asked Verizon or HTC and were told to delete their 3rd party apps and if that didn't work, to wipe their phone. People did this and found that this did not fix the propblem. I told HTC this and their response is as follows:

    "I understand how frustrating this situation must be for you. We have recently discovered, thanks to contacts on this situation from yourself and other customers, that there is a problem with the YouTube player application and it's playback of high quality videos. We are currently working on a solution for this situation, but do not have one at this time. You have already discovered the work around of using the browser to view regular quality videos, and we recommend continuing to use this until the issue is corrected."
  7. andy2005

    andy2005 New Member

    Sep 3, 2011
    It is fixed after I cleaned cache and uninstall Adobe Flash player.

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