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Help Z5 dual - can not detect SIM card

obs

Lurker
Apr 5, 2017
1
0
Hi everyone.

I just bought a brand new Xperia Z5 dual which was delivered today but after the initial set up it has now ceased to function properly.

The problem is that it can no longer detect/read the SIM card. After unpacking the phone I inserted the first SIM card and switched on the phone. It booted up and started the set up sequence. After that I switched it off to insert the second SIM card and turned on the phone again. After a little while the phone rebooted and now it is no longer able to read either SIM card.

Has anyone here experienced this? It is worth noting that both of the SIM cards are functioning properly in two other phones that I have.


Any input is appreciated. Thanks.
 

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