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Support Z5 premium authentication problem

Discussion in 'Android Help' started by EternalChaos72, Jun 14, 2016.

  1. EternalChaos72

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    After doing the update to 6.0.1 this morning i can't connect to the WIFI can anyone help me on what to do here? Is there anyone else having this problem?

    I've tried restarting the phone, nothing. restarting the router, nothing. i've tried switching on airplane mode and then to check if the WIFI connects, but nothing. Everything was fine before this update :(
     

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    #1 EternalChaos72, Jun 14, 2016
    Last edited: Jun 14, 2016
  2. El Presidente

    El Presidente Beware The Milky Pirate!
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    Is it a 2.4GHz or a 5GHz network? My router uses both so if I have issues connecting to one, I can connect to the other.

    Have you also tried changing the wireless channel? 9/10 that fixes most of the wireless issues I ever have.
     
  3. girolez

    girolez Often Off Piste
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    I would initially try forgetting the network on your phone, then turning off your router security so no password is required and rebooting the router. If that works, set it up again with WPA2 authentification.
     
  4. EternalChaos72

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    I tried that also and nothing worked. I'm on WiFi now but I'm in a restaurant. So it must be my network.
     

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