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General ZTE Valet screen wont turn on

Discussion in 'Android Devices' started by Superdude06, Jan 12, 2014.

  1. Superdude06

    Superdude06 Member
    Thread Starter
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    Jan 12, 2014
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    Ok so I got the new android ZTE Valet supported by Trac-Fone almost a week after Christmas and yesterday my screen stopped working. Everything still lights up (like the charging lite and the buttons) and people can still call me, my screen is just dead, and I don't want to factory reset my phone because I have a lot of my friends phone numbers on it. Please help me, I am really desperate

    *Edit
    By 12:00 p.m today, if my problem has not been resolved, I will be removing the battery on my phone to try and fix the problem. If that doesn't work then im hitting the button behind the back of the phone next to the battery
     

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  2. Thom

    Thom  
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    Welcome to Android Forums. I moved this thread from Android Lounge to the forum dedicated to discussing the phone.

    I assume you bought this phone new and it is still under warranty. If it was mine I would be standing in the store where I bought it looking for a repair/replacement.

    ... Thom
     
  3. Superdude06

    Superdude06 Member
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    Jan 12, 2014
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    I bought the phone from amazon so idk
    And even if it does have a warranty that would basically mean resetting it, which I don't want to do
     
  4. jefboyardee

    jefboyardee Well-Known Member
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    As for a reset, if your contacts are entered through a Google email login and not specifically chosen as phone-only, you'll get them back from the cloud when you start over. I've reset several times and all that came back.
     
  5. Superdude06

    Superdude06 Member
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    Im pretty sure it was phone only, how do I tell
     
  6. jefboyardee

    jefboyardee Well-Known Member
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    When you enter a new contact, you first have to choose an email account or phone-only. You can tell on your PC by going to Google Contacts and logging in there -- of they show up on your PC, they're in the cloud. Anyway, for them to be phone-only, you would've had to choose that every tome you added a contact; you'd likely remember that.
     
  7. bummpr

    bummpr Active Member
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    Go ahead and remove the battery...this is the surefire method to get your phone back in working order. Everything will still be there on your phone...nothing is lost.

    I have no idea why this occurs but several users (including myself) see the same problem pop up sporadically. I wonder how folks with a non-removable battery in their phones get a clean reboot.

    As jefboyardee pointed out, it is pretty important that you get your contacts into Google so you always have a backup which will automatically sync to your phone.
     
  8. Superdude06

    Superdude06 Member
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    Jan 12, 2014
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    How long should I leave the battery out for?
     
  9. bummpr

    bummpr Active Member
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    A minute is fine.
     
  10. Superdude06

    Superdude06 Member
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    Omg thank you, it worked perfectly :):):):):):):):):):)
     
  11. That Tuning Guy

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    Jan 6, 2014
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    Lincoln, NE
    It's happened to me too probably 3 times now. As you found out, just removing the battery takes care of it. Also, don't forget to restart your device if it's running slow. It's the same effect as taking the batter out. Hold down the power button and a screen will pop up. Click on Restart and your device should run faster for a while. You can also put the Task Manager on one of your screens and that way shut down apps you're not using to free up memory and run faster.
     
  12. bummpr

    bummpr Active Member
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  13. Grgramps

    Grgramps New Member
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    Apr 25, 2014
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    My Valet also suffers the "fails to boot bug" and requires the battery removal solution. Is there any evidence that the Cleanmaster App would help?
     
  14. pa_cap

    pa_cap Well-Known Member
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    Possibly. You can also try moving some/most of apps to the memory card. If you still have this happening more than once every other month, suggest you exchange your phone while under warranty.
     
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